The Patient Financial Services Representative is responsible for providing patient account activities for UKHealthCare patients including resolution of patient complaints; collecting co-pays and deductibles from patients and assisting in making other financial arrangements when patient cannot pay in full; assisting patients with applying for state assistance programs, Medicaid and disability; explaining benefits and verifying insurance coverage; and answering questions regarding bills for hospital and physician services; as well as maintain HIPAA compliant and comply with all UKHC policies regarding patient privacy and confidentiality. This position will also provide customer service to patients and families to help ensure that UKHC collects sufficient cash necessary to support Healthcare operations, and participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction. This position will require the employee to become state and federal certified to assist patients with Medicaid and insurance enrollments. This position will require travel in which the employee will be required to provide their own transportation. Please apply for any and all positions you feel qualified. If you do not apply for a specific position, you cannot be considered for the position.
The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.
Position Time Status: Full-Time
Required Related Experience:
Required License/Registration/Certification :
Associates degree and 1 year of accounting, insurance claims and billing, medical office and/or clerical work preferred. Previous experience working with patient accounts/HIPAA highly preferred.
University Community of Inclusion:
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.