Call Center Nurse RN - Future telecommute potential - Full and Part time - Greensboro, NC
February 14, 2018
Greensboro, North Carolina
Here's an opportunity that's truly different and immensely rewarding. We're always looking for flexible, innovative approaches for delivering quality care. This role as a Call Center Registered Nurse with UnitedHealth Group is a perfect example. You'll have a direct impact on the lives of our members, recommending the right level of clinical care and connecting them with the resources they need to make informed decisions. Sound inspiring? Apply today. Optum Health Care Decision Support is 24/7 inbound call center. We have full & part time positions (5 days a week, 8 hour shifts) available. Day, evening and overnight shifts are available which include 1 weekend day. Holidays are required on a rotating basis. Variety of schedules available! Training, regardless of schedule, will be a full 40 hours per week for 6 weeks, at regular daytime business hours, Monday - Friday onsite in our Greensboro, NC facility. ***This is a work from home position after training has been completed, contingent on meeting all standard quality and performance criteria.*** If you are located within a 50 mile radius of Greensboro, NC, you will have the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities:We are an inbound call center open 24/7 including holidaysAssesses and triages immediate health concernsIdentifies problems or gaps in care offering opportunity for interventionCoordinates services and referrals to health programsProvides health education and coaches consumers on treatment alternatives to assist them in best decision makingSupports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care costPrepares individuals for physician visitsManages utilization through education Special projects, initiatives, and other job duties as assigned This position will require active and unrestricted Nursing licensure in multiple US States. Selected candidate must be willing and able to obtain and maintain multiple state licensure. (Application fees and filing costs paid for by UHG)
Required Qualifications:Active, unrestricted RN license in the state of North Carolina 2+ years of experience in any clinical settingHighly organized, self-directed worker with an ability to function in high volume environmentStrong verbal and written communication skillsProficient level of experience with Microsoft Office applications, and strong technical aptitudeAbility to work evening shifts including weekendsAbility to work Monday - Friday during daytime hours for first 6 weeks for training Multiple state licensure (in addition to Compact License if applicable) or ability to obtain multiple state nursing licenses requiredDesignated quiet work space and access to install secure high speed internet via cable/DSL in homePreferred Qualifications:Previous experience working with the Medicaid & Medicare populationPrevious experience working with the geriatric population Home health experience Triage experience Emergency room experienceCase management experience Bilingual Spanish speaking Previous customer service experience Previous experience in a call center environmentReside within a commutable distance of our Greensboro, NC office location (50 minutes or 50 miles)Be part of a health care team where technology, people and action combine to make great things happen every day. Join us and start doing your life's best work.(sm)*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: RN, nurse, case manager, call center, healthcare navigator, telephonic nurse, triage, Greensboro, NC, North Carolina
Internal Number: 752657
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.