We have an exciting opportunity to join our team as a Media Facilities Technician.
In this role, the successful candidate Responsible for the setup, installation, maintenance, troubleshooting, and support of audio visual and video conferencing systems and equipment. Responsible for all A/V operations for the Undergraduate Medical Education department school schedule as well as other events.
1. Customer Service and Communication: a. Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service oriented fashion. b. Provide one-on-one instructions/training/guidance to end users on the use of Audio visual and video conferencing hardware/software and standard procedures. c. Provide exemplary customer service across all levels of the organization; embrace a never-say-no attitude when addressing customer issues. d. Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT.
2. Technical Skills (Audio Visual support/configuration/troubleshooting, use of tools and utilities): a. Responsible for all administrative tasks associated with A/V support role, including Meeting Room Manager, ALEX, lecture captures; class and event scheduling. b. Staff and Operate the Audio Visual equipment for classes and special events, including set up, configuration, recording and testing. c. Assist and instruct clients regarding proper usage and operation of AV equipment and monitor equipment operation at appropriate intervals. d. Review daily event schedules and coordinate accordingly. e. Set-up and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems. f. Ensure all AV equipment is fully operational, repair or clean equipment when necessary and break-down, remove, and secure equipment when not in use. g. Handle student lecture capture and uploads to ALEX system. Perform other duties as required. h. Perform diagnostic checks on audio visual equipment. i. Analyze a chain of events and choose the appropriate approach or procedure to address a work task.
3. Administrative Tasks & Record Keeping (Journal Notes, Innotas Entries, etc.): a. Responsible to assist with creation and maintenance of written documentation on problem solutions, tool configurations and end user documentation. b. Monitor the assigned desktop queue(s) in the Front Range ticket system. Log real time written journal entries documenting actions taken on all ticket requests. Close tickets within established service levels. c. Be compliant with all responsibilities and administrative tasks: Innotas, timely journal entries, use of standard email templates, etc.
4. Project Participation: a. Assist and participate in implementing and planning small projects and/or projects that are specific to the Audio Visual/Video conferencing systems or needed to support the office of Undergraduate Medical Education.
To qualify you must have a Typically requires 2 or more years of experience and four (4) year BA/BS degree. Work experience in healthcare and/or education or equivalent experience in complex organizations. Requires an in-depth knowledge of Audio Visual and Video Conferencing equipment/systems, personal computing, MAC and Windows PC/Workstation based LAN systems. Excellent consultative and communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients, IT management, staff and vendors. Must have excellent interpersonal skills, and ability to understand the business and technical needs of the client as well as foster customer relationship building and deliver outstanding customer service. Strong verbal and written communication skills; ability to communicate technical information to non-technical users; ability to work effectively with customers. Candidate should be able to work in a fast-paced environment, support multiple initiatives simultaneously, prioritize work to meet and or exceed established service levels and be dependable. Strong time management, technical and analytical skills required. Ability to think logically and creatively in problem solving. Contributes individually with minimal supervision and as part of a team. Working conditions/physical demands of bending and lifting weights up to 40 pounds. Ability to work effectively with customers and other IT team members. Required to work weekends and stay late as necessary.
Preferred Qualifications: Familiarity with Front Range ticketing system and Microsoft Outlook a plus. Knowledge and experience supporting end users use of telecommunications, audio visual, video conferencing and data networks a plus. Knowledge of Windows, Linux and Apple operating systems and hardware a plus.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
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Internal Number: 60441503
About NYU Langone Health
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.