Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes nine primary care sites, 33 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. Learn more about Family Health Centers at NYU Langone.
Position Summary: We have an exciting opportunity to join our team as a Site Director.
In this role, the successful candidate will have overall responsibility to plan, organize and direct the clinical and financial operations of the Family Health Centers (FHC) at NYU Langone clinical site. Reporting to the AVP, Administration and Network Integration, the Site Director is expected to work in close collaboration with the AVP, Site Medical Director and FHC leadership team to achieve the Centers financial and operational goals.
Plans, direct and coordinates the day-to-day activities of the FHC.
Assists in the development of the center’s vision and strategic plans, as well as executing the recommendations and initiatives set by leadership.
Plans, develops, directs and monitors initiatives to improve and maintain desired performance targets in the areas of patient care, clinical and financial operations, revenue cycle, patient experience, and quality performance.
Selects, assigns, supervises and evaluates clinical and administrative support staff.
Oversees personnel administration and performance management with the human resources department.
Collaborates with RED+F to ensure the safety and comfort of patients and employees, and enforcement of emergency action plans when necessary.
Oversees the clinical and administrative information systems in collaboration with MCIT to enhance the clinical operations and business activities within the Center.
Works cooperatively with appropriate departments across the Family Health Centers at NYU Langone, NYU Langone Health System.
Responsible for carrying out marketing outreach and health education activities to promote patient compliance and access to care.
Resolves patient complaints and monitors patient and staff satisfaction.
Ensures compliance with policies and procedures.
Assist in troubleshooting institutional issues as they relate to the FHC.
Keep up on regulatory policies and industry changes that may effect the manner in which we conduct business and disseminate this information to the FHC staff.
Responsible for site financial management including development of annual operating budgets and participation in business development initiatives.
In conjunction with FHC leadership, collaboratively responsible for implementing business plan components and monitoring achievement of benchmarks and goals and changing direction as needed.
Responsible for tracking and reporting operating and financial results and develops strategies to address unfavorable performance that promote achieving the centers desired goals and outcomes.
Oversees the business office functions of the center and serves as primary contact with revenue cycle, managed care and finance.
Bachelor’s degree and a minimum of 5-years experience in medical practice management.
Masters degree preferred.
Successful track record in leadership and staff management.
Strong understanding of the theories, principles and processes of physician office and revenue cycle management.
Demonstrated success in working with physicians.
Experience with IT systems used in medical management.
Knowledge of applicable data privacy practices and laws.
Good written and oral communication skills.
Good interpersonal skills.
Ability to present ideas in user-friendly language.
Highly self motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Qualified candidates must be able to effectively communicate with all levels of the organization.
Family Health Centers at NYU Langone network provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. Family Health Centers at NYU Langone is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.