What is Cornell University and what is the Division of Financial Affairs? Cornell University, unique among peers, is the federal land-grant institution of New York State, a private endowed university, and a member of the Ivy League. The Division of Financial Affairs provides central financial functions in support of the university's academic mission. The Division of Financial Affair's vision is, "To deliver world-class financial services to the university." Day in and day out the Division of Financial Affairs strives to adhere to this vision by promoting an environment where best practices are championed and our employees are empowered to do their best work in all areas of financial service.
What you will do: As the Bursar, you will play a critical role university wide. There are a few major components to this position, which you will drive to success. First and foremost, you will concentrate on providing exceptional customer support. At Cornell, we view all of our students and parents as lifelong partners and as such, you will ensure that they have the best experience possible. The next major facet of this role is the systematic processing, management, and servicing of the student receivables, which includes leading the billing, collections and counseling of student tuition accounts. You will also strive to establish procedures and internal controls to ensure institutional compliance with federal and state regulations.
Champion customer focused service – this means knowing how to deescalate situations, being a confident decision maker and ensuring that everyone walks away with the best possible experience
Lead, coach and mentor a seasoned management team and provide overall guidance to a staff of 17
Technology is a critical driver of innovation, therefore you will work to enhance our student financial system (PeopleSoft) to improve student service i.e. payments and access to information, and reporting student financial data to the necessary stakeholders
Lastly, you will be responsible for establishing and maintaining relationships with critical partners such as Blackboard/Higher One, Nelnet, Flywire, and ECSI
What we need: We need a dynamic and outgoing person who yearns to provide exceptional customer service. Ideally, you will have spent time working in a fast paced, high energy, finance, banking or higher education environment where you thrived on tackling challenges and being a leader. Additionally, you will have:
A Bachelor's degree in Accounting, Finance, or Business Administration with at least 7 years progressive reporting and responsibility including management experience or equivalent combination
Experience as a Bursar or equivalent financial or accounting experience with management experience in an office with fiscal responsibility
Exceptional customer service experience with strong student‐centered focus; commitment to student satisfaction and success which includes the ability to work effectively with a diverse employee and student population as well as collaborate effectively with administrators and others to achieve goals
Rock solid understanding of technology such as student financial service tools (PeopleSoft)
Proven leadership experience where you have inspired and motivated teams, mentored and developed team members and influenced decision making
Communication skills are paramount. You will be working with all different levels of the organization, as well as students and parents and should enjoy explaining complex financial concepts to both financial and non-financial stakeholders
Proven experience working with sensitive and confidential information and situations
If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.
Experience with Bursar/student service operations, billing and collecting student receivables, and collection of delinquent receivables
Knowledge of FERPA regulations, federal student loan requirements, applicable federal and state regulations
What we offer:
The opportunity to work with a progressive leadership team and an ambitious forward looking division.
Great benefits that include educational benefits, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, generous paid leave provisions: 3 weeks of vacation, 12 holidays (including end of year winter break through New Year's Day) and superior retirement contributions.
An active and diverse community to work and thrive in! Cornell is situated in picturesque Ithaca, New York, the heart of the Finger Lakes. Ithaca is home to two academic institutions, state parks, waterfalls, gorges, and a wide range of art galleries, theaters, eateries, wineries, and breweries. Ithaca has something to suit all ages and interests!
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No Visa sponsorship is available for this position.
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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.