As one of the nation's leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children â“ even those who may never enter our doors â“ through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
The Endocrine Office Nurse is responsible for an area of specialized nursing practice and will be responsible for phone triage, medication refills, insurance authorization, and letters. The office nurse will utilize the nursing process as a basis for providing and evaluating nursing care over the phone. Candidates should be familiar with type 1 and type 2 diabetes as well as various endocrine disorders. Familiarity with diabetes technologies and management strategies as well as effectively collaborating with the diabetes care team are essential roles of the job.
Performs appropriate assessment of patient/family during phone encounters
Performs ongoing assessment and evaluation of patient progress and revision of interdisciplinary plan of care related to patient needs in office between clinic visits, after hospital discharge over the phone.
Identifies patient/family need for further resources and initiates appropriate teaching and/or referrals. Participates in responding to patient phone calls.
Explains treatment regimens to patient/family after having discussed with the physician.
Manages medication refill line properly refilling medications in EPIC, completes patient letters and insurance authorizations, responds to and triages sick calls, performs medication reconciliations and organizes department samples/education rooms.
Utilizes specialized body of knowledge and technical skills in nursing practice related to subspecialty in accordance with the Nurse Practice Act, hospital policy and protocol.
Demonstrates proficiency in the care of all ages; neonates, pediatrics, adolescents and adults. Recognizes and identifies own learning needs and responsibility for continual development; strives to increase knowledge and identifies goals for professional growth.
Responsible for participation in departmental and hospital programs for Quality/Process
Assessment and Improvement, identifying opportunities to improve services, making recommendations and implementing actions as appropriate and consistent with the goals of the Nemours Foundation.
Facilitates open communication with Nurse Managers, Clinical Educators, staff nurses, and medical staff.
Maintains a current knowledge base through participation in appropriate professional activities and organizations.
Participates on intra- or interdepartmental committee(s) as appointed by Nursing Leadership. Stays current on technological aspects of the position.
Ensures written communications are focused to the reader's understanding
Accepts and provides feedback
Recognizes the importance of process
Builds and fosters professional relationships
Answers customers questions and provides accurate information
Thinks pro-actively, takes direction, and makes decisions
Schedules time efficiently, sets priorities and delegates
Works both independently or with a team and shares resources
BSN preferred Three years of related clinical experience
Active Delaware Nursing License
BLS card issued by the American Heart Association
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique âœBridge to a Healthy Futureâ pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.