NorthShore University HealthSystem (NorthShore) is a comprehensive, fully integrated, healthcare delivery system that serves the greater North Shore and Illinois communities. NorthShore is committed to earning the loyalty of those who come to us for care and those who play a role in providing that care. Service Values which include: Exceptional Customer Service, Supportive Workplace Interactions and Professional Work Ethic, define the behaviors that each employee demonstrates with co-workers, patients and families, physicians, and visitors.
To learn about the many benefits of working at NorthShore, which include a supportive work environment that promotes professional and career development, recognition of our staff for providing excellent service and a competitive benefits package, please visit www.northshore.org/careers.
NorthShore University HealthSystem is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
We are currently seeking a Patient Access Representative for our Practice Support Call Center, located at 4901 Searle Parkway in Skokie. This is an entry level position responsible for professionally answering phone calls from patients interested in scheduling an appointment with a physician, scheduling a medical test, or answering general questions related to NorthShore's health services. The Patient Access Representative (PAR), is also responsible for patient education in regards to our available online services. They are expected to use our online knowledge management tool, including EPIC, as a resource to assist with patient calls and issue resolution. This is a call center environment and work hours can include evenings, nights, and weekends.
In this role, you will:
Handle patients requests, over the phone, for multiple Medical Group/Hospital departments while applying correct workflows and protocols
Simultaneously collect information from patients and key data in EPIC
Schedule appointments, procedures, and events at our NorthShore locations
Register and verify insurance eligibility, informing the patients of their financial responsibility
Promote key initiatives for Patient Access Center and NorthShore (i.e. online services)
Adhere to strict HIPAA guidelines when speaking with patients and families
Route calls to correct administrative and clinical departments after assessing patients needs
Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment
Our ideal candidate will have:
High School Diploma or equivalent. Associates or Bachelor's Degree preferred
One year of customer service experience; healthcare or call center experience preferred
Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem solving abilities to meet and exceed the needs of our patients
Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
Eager to accept educational opportunities as shared through workflow or process changes