Position Summary: The Director of Financial Clearance is responsible for the overall direction and management of the insurance verification, prior authorization and financial counseling functions for Patient Access Services at University Hospitals. Responsible for implementation of system strategy to improve outcomes, reduce denials and increase collections, in coordination with the entire Patient Access Services department. The Director ensures that financial clearance services are delivered according to organization standards and client-specific Service Level Agreements, as applicable. The Director reports to the Vice President, Patient Access Services and partners closely with Revenue Cycle and Patient Access Leadership as well as entity leaders at all UH facilities.
Defines and sets forth the system strategy for Financial Clearance and Financial Counseling for University Hospitals. This includes direct oversight of the staff performing the functions as well as working with the VP, Patient Access to plan the future direction of these key services.
Directs and coaches staff and relevant non-staff members to comply with Patient Access Services policies and procedures, ensuring efficient, effective personnel and operational management utilizing accepted bench marking standards. Partners with operational departments and leaders to promote continuous improvement in prior authorization, cash collections, denial reduction/elimination, bed debt reduction, and customer experience.
Works with Vice President to create and implement policies and procedures to further improve and to maximize efficiency within the departments.