The Clinical Applications Specialist acts independently to provide specific training and clinical support related to the acquisition, implementation, and use of assigned Clinical and Population health applications /systems modules and toolset such as Healthy Planet. Applications Specialists apply specific advance level clinical, population health and/or analytical knowledge and build expertise in completing the more complex assignments to meet customer goals and desired outcomes. Incumbent team members function as key liaisons for user contact and customer service on behalf of information services and are accountable for end-user satisfaction. Individuals in this job classification may also assist in the development of training materials and may participate as educators for end-users as related to specific information systems and services. Clinical Applications Specialists provide feedback and may make recommendations to management and project directors, ensuring that the organization's goals, philosophies, and objectives are optimally supported by information technology. The clinical application specialists work closely with business leadership to understand the short and long-term business plans, elicit requirements, work with leadership to identify and implement technology solutions to support plans.
Essential Functions and Responsibilities of the Job
Receive and respond to calls for assistance from the Service Desk/Operations during and after business hours as necessary.
Respond to requests for assistance from IS colleagues and IS site management.
Demonstrates self-motivation, ability to work independently with minimal supervision, problem solve, manage multiple tasks and priorities, and work with diverse groups.
Provide education and support to physicians and clinicians.
Research, analysis and support for IS team.
Identify and resolve complex issues associated with assigned applications to ensure high levels of availability and user satisfaction. Maintain contact with MHS' Clinical users and senior team members to ensure understanding of needs, assignments, and overall goals.
Consults with management and staff regarding appropriate and practical use of automation as it relates to existing and proposed clinical and population health applications, leads systems analysis/selection efforts, and guides user support functions to optimally acquire and use systems. Collaborate with business and IT leadership to define project implementation approaches and to identify and monitor related key performances metrics.
Collaborate with Application Managers and Directors to meet evolving user needs related to existing or anticipated applications. Lead or participate in the development of user requirements for new or updated applications. Participates in re-engineering of operational work-flow processes with end-users/business owners.
Participates and lead in various projects, work groups and team meetings to ensure achievement of quality outcomes, objectives, timetables, and overall integration of best practices in clinical, population health and business office decisions and documentation.
Develop and improve information management policies to ensure a highly competent, professional, and effective IS organization.
Actively participate in available education and training programs to increase understanding of assigned applications, technology, and general information management.
Provides a variety of training concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
Able to monitor and report the frequency and effectiveness of these end user training efforts. Maximizes findings to increase end user's utilization of clinical, population health and patient access and financial systems functionality.
Conducts computer training programs for end users and assists them in the personalization of clinical and business systems through the development tools, templates and settings.
Maintains continuously high levels of end user contact, attending relevant meetings, actively participates in organizational activities, and functions as a key contact and leader for Information Services to ensure communication, collaboration, and teamwork. Facilitates end-user/business owner needs into system specifications and configuration requirements. Independently identifies and resolves complex problems and issues that arise in and outside of the department.
Undertakes ad-hoc assignments as required to react quickly and positively to new or emergent situations.
Strong analytical, creative thinking and problem-solving skills.
Superior and obvious communications skills, both verbal and written.
Excellent communication skills as related to strategy, schedules, tasks, deliverables, risks, and issues.
Specific credentialing in application modules such as EpicCare Ambulatory and Healthy Planet and/or technologies, (i.e. Epic).
Demonstrate working knowledge in the following: Epic registry framework including but not limited to how to implement Epic standard registries, modifying registry metrics, and developing custom registries based on business and clinical needs; ability to analyze and develop clinical workflows that drive registry metrics and satisfy quality reporting requirements.
Working knowledge of PCs, collaborative computing tools, re-engineering/process improvement techniques, healthcare information management, general information architectures and technology, systems integration, laws, and regulations relevant to assigned applications.
Minimum of 4 years progressive nursing, pharmacy and/or exceptional clinical IT experience, significant and successful clinical project management.
One to three years of population management, Case/Care Management and/or accountable care organization (ACO) experience preferred.
Knowledge of healthcare and evolving industry standards/challenges.
High energy levels and tolerance of tight deadlines, time pressures, and ambiguity.
BS degree in clinical or discipline or equivalent business experience in a related field preferred. Licensure as RN, Pharmacy, Laboratory, MRA or other healthcare business area preferred.
Epic certification (EpicCare and/or Healthy Planet) is required.
Primary Location : United States-California-Fountain Valley
Job : Information Technology, Computer Organization : MemorialCare Health Services Schedule : Full-time Employee Status : Regular Job Level : Staff
Job Posting : Jan 16, 2018, 11:17:44 AM Alternative Work Schedule: NA
Shift : Day Job Scheduled Shift Start Time: 8:00am - Scheduled Shift End Time: 4:30pm Department Name: Information Services