Contribute to the achievement of the Duke University Health System (DUHS) mission through the development and leadership of performance improvement activities in care redesign.
Work Performed Primary responsibilities include:
Use Excel, Tableau, and JMP to effectively analyze data from different sources. Guide teams' focus to areas with the greatest need for improvement in the domains of clinical quality, patient experience and the cost of care
In partnership with physician and nursing leads, use expert knowledge of performance improvement techniques and methodologies to coach teams through the design and implementation of strategies to improve performance and execute on interventions
Oversee daily operations and project management of Care Redesign teams: schedule meetings, plan agendas, develop meeting materials, facilitate and lead meeting discussion, summarize next steps, assist in email communication and deliverable development, develop implementation plans, and undertake additional tasks in line with the DUHS Care Redesign Program
Establish key performance indicators, performance targets, and dashboards for performance monitoring
Produce reports, ad - hoc analyses, and presentations related to care redesign improvement work
Perform other related duties, administrative or otherwise, incidental to the work described herein
Knowledge, Skills and Abilities
Strong project management and meeting facilitation skills - competitive candidates have experience leading large teams (20+ people) of diverse clinical backgrounds
Clear and concise written and verbal communication skills
Expert knowledge of process improvement techniques as would be gained from certification and use of tools taught in Six Sigma Black Belt, Green Belt training or from certification from the National Association for Healthcare Quality (Certified Professional in Healthcare Quality (CPHQ))
Expert knowledge of data analytics and display so that all team members can quickly understand and synthesize the information
Ability to manage multiple projects simultaneously through effective priority setting, efficient use of time, and organization
Attention to detail and accuracy and ability to multi task
Computer skills: Microsoft Office - Word, Power Point, Excel, Outlook, Access, Visio (or Lucid Chart); Adobe; Tableau; JMP
Project management skills: create project plans and manage multiple parallel deadlines, ability to identify roadblocks proactively and formulate mitigation plans
Change management skills: stakeholder analysis, communication plans, organizational readiness assessments
Minimum Qualifications Preferred:
Education: Bachelor's degree in business or health - related field is required. Six Sigma, Lean, or performance improvement training is required.
Experience: Minimum of 4 years work experience, including 2 years with significant responsibility for performance/process improvement. Experience leading performance improvement teams required.
Master's in business or health - related field (or related technical field) and 2 years of related experience.
Competitive Qualifications: Master's degree strongly preferred. Experience in healthcare in an academic medical center. 4+ years of process improvement and project management experience. Six Sigma Black Belt certification.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Bachelors degree in a business or health - related field is required.
Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/ process improvement. Experience leading work teams required.