The Patient Experience Analyst supports all aspects of the patient experience measurement and reporting process, including data integrity, meaningful reporting, and interpretation of data. The analyst works closely with patient experience vendors to support and maintain the patient survey process and ensures that key stakeholders have access to timely, valid data. The analyst adheres to strict timelines for the survey process, including data validation updates for regulatory surveys, monitoring sampling timeliness and accuracy, and providing monthly updates to organizational scorecards.
Essential Duties & Responsibilities:
Serves as the Primary Contact with the survey vendor to coordinate survey activities, including regularly scheduled sampling, monitoring data transmissions, data validation, and survey administration for various settings, including inpatient, primary and specialty care, emergency department, ambulatory surgery, and outpatient areas.
Prepares routine reports and scorecards that identify trends, performance to goals, and improvement opportunities.
Keeps abreast of and coordinates participation in external patient experience reporting initiatives that involve the submission, analysis and/or reportingÃ‚ of patient experience (e.g., HCAHPS, CG-CAHPS).
Supports patient experience project teams by providing accurate data, meaningful dashboards, special drill-downs, and displays that can be incorporated into Board level reports.
Structures, maintains and analyzes data from various internal and external data sets.
Coaches others on the survey process and results and assists with coaching others on how to access and interpret survey data.
Ensures the integrity of data being reported and utilized is accurate and valid.
POSITION REQUIREMENTSQualifications Education: High School Diploma/GED Required Bachelor's degree or equivalent experience preferred. Skills, Knowledge & Abilities: Experience working with Press Ganey Patient satisfaction survey analysis, interpretation and project management. Excellent skills in MS Office tools, including Excel, Access and PowerPoint. Familiarity with survey design, methodology and data collection modes. Able to communicate effectively in a variety of settings and audiences using excellent oral, written, and interpersonal communication skills. Able to work independently but also as a member of a collaborative, team-focused work group. Ability to respond effectively to time sensitive issues, meet deadlines, and provide accurate information. Strong skills in analyzing and manipulating patient survey data to create meaningful presentations of data. Able to plan, organize, prioritize, and work collaboratively and independently to meet deadlines. Experience: Minimum 3-5 years in health care data or data analysis and reporting Experience working with patient survey vendors preferred Experience with data visualization software is a plus
ABOUT THE ORGANIZATIONTower Health is a strong, regional, integrated healthcare provider/payer system offering leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people. Together, our six hospitals and other entities provide a full range of medical care from prevention, screenings & education; to the latest clinical services and surgeries available; to rehabilitation. We offer wellness programs & public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction. With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown. We also operate Reading Hospital Rehabilitation at Wyomissing & Reading Hospital School of Health Sciences, & we have comprehensive physicians network.
Collaboration across Tower Health enables our hospitals, providers, leadership & staff to leverage best practices across the health system. Our patients benefit from access to a broad range of services, all here in our region. Our hospitals have received national recognition for advanced care in areas such as neurosurgery & stroke, cardiac & vascular surgery, trauma, hematology & oncology. Reading HealthPlex, which opened at Reading Hospital in October 2016, combines state-of-the-art technology and world-class design to make the HealthPlex one of the most sophisticated surgical centers & inpatient facilities in the region.
At Tower Health, we have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health's