UT Health Austin is a care team-based practice treating patients in downtown Austin's state of the art Health Transformation Building. UT Health Austin, the clinical practice of the Dell Medical School, currently focuses on four areas of care: complex Women's Health issues, comprehensive Musculoskeletal conditions, Multiple Sclerosis/Cognitive Disorders Neuroimmunology and General Neurology, and our workers' compensation program/ employee walk-in clinic, WorkLife.
Required Application Materials
A Resume is required in order to apply
A Letter of Interest is required in order to apply.
A List of 3 References is required in order to apply.
Responsible for indirect patient care in the UT Health Austin Access Center. Provide direction to Medical Assistants, as well as other non-licensed personnel in the provision of patient care primarily telephonically and electronically.
Provides individualized patient coaching focusing on training and encouraging patients into a state of wellness. Identifies patient personal strengths in an effort to recruit them to participate in improving and maintaining their health. Performs patient assessments/reassessments. Performs patient triage in urgent/emergent situations. Documents all care coordination contact interactions with patient and providers. Schedules patient appointments. Teaches, supervises, and services as a clinical resource person and delegates in accordance with the competency level of all staff members. Serves as a mentor and completes the appropriate documentation of training and competency. Receives and processes specialty care referrals from providers ensuring timely coordination of care for patients. Documents all referral processing steps throughout multiple stages, care coordination interactions with patients and providers. Provides patient with post-procedure education and support. Interprets reports, data and medical information to determine the needs of the patient/family. Maintains patient care standards. Participates in organization focus groups. Performs a variety of outbound proactive health contacts to patients, using established electronic methods. Provides patient with post visit education and ensures patients receive follow up care as appropriate. Performs prescription refills and provides medication management teaching. Provides lab result information to patients. Complete patient medication prior authorizations as necessary/when applicable. Establishes and maintains effective working relationships with care teams internally and externally. Navigates all contacts appropriately using various software tools and electronic technology methods. Maintains quality performance review scorecard standards (score of 90 percent or greater). In collaboration with other health team members, follows the philosophy, policies and goals of UT Health Austin.
Other related functions as assigned.
Registration with the Texas State Board of Nurse Examiners. Graduation from an approved school of nursing. Three years as a licensed registered nurse. BLS certification. Proficient use of computers. Working knowledge of Electronic Practice Management systems to include scheduling and general billing function. Capable of documenting patient communication, referral notations, and clinical chart notes accurately and appropriately. Professional verbal and written communication. Ability to anticipate needs and follow through with internal and external customers. Exceptional customer service skills, awareness and phone etiquette. Ability to follow directions. Ability to communicate effectively with patient and healthcare team, including the ability to explain registration policies and procedures. Ability to use experience and judgement to plan and accomplish goals. Ability to function in a fast-paced environment. Good organization, problem solving and critical thinking skills. Knowledge of operating a multi-phone system or electronic telephone software system. Ability to adapt to a rapidly changing work environment. Ability to be flexible with assignment and multi-task. Equivalent combination of relevant education and experience may be substituted as appropriate.
Bilingual in English and Spanish. Experience working in a multi-practice setting. Experience with occupational health. Experience with scheduling surgeries. Experience with scheduling diagnostic imaging. Experience with obtaining insurance authorizations.
May work around standard office conditions May work around biohazards May work around chemicals Repetitive use of a keyboard at a workstation Use of manual dexterity Typical clinical environment and/or office conditions.
A criminal history background check will be required for finalist(s) under consideration for this position.
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
If hired, you will be required to complete the federal Employment Eligibility Verification form, I-9. You will be required to present acceptable, original documents to prove your identity and authorization to work in the United States. Information from the documents will be submitted to the federal E-Verify system for verification. Documents must be presented no later than the third day of employment. Failure to do so will result in dismissal.