The Robert Wood Johnson Physician Enterprise (RWJPE) in Somerset, New Jersey is multi-specialty; multi-site organization associated with the RWJ Barnabas Health System and is committed to delivering the highest quality healthcare in central New Jersey. There are currently over 120 providers practicing at over 45 sites and is continuing to grow.
Robert Wood Johnson Physician Enterprise is looking for an Practice Manager. The Practice Manager oversees the day to day management of all office & clinical activities and staff to ensure that optimal patient care is given in accordance with Robert Wood Johnson Physician Enterprise policies and procedures in a courteous, timely and efficient manner. Performs nursing duties as needed. Is responsible for reporting identified safety issues such as hazardous environment (i.e. damaged floors/walls/ceiling tiles/unsecured areas) and medical errors.
Insure that practice is in compliance is in compliance with all applicable policies, laws and regulations.
Duties and Responsibilities:
Provides administrative support including, but not limited to, the following:
Maintains positive relationships with all customers, employee, physician, patient, visitor and guests.
Utilizes a variety of feedback to improve processes and services to meet and exceed customer needs.
Uses sound employee relations practices and maintains high levels of visibility and accessibility.
Follows through on all customer requests and inquiries in a timely fashion.
Utilizes principles of CQI in all work situations
Seeks feedback and recommendations from others to improve the quality, processes and services
Contributes to improving quality services and productivity (takes the initiative to continually evaluate one's work, report problems, suggest solutions and try new ideas)
Effectively allocates and schedules resources
Able to project and appropriately staff the unit/department to effectively function to demand.
Utilizes resources, both labor and non-labor to maximize efficiency and quality
Adheres to budgetary guidelines and targets-proactively manages budget variances and causes.
Determines priorities and organizes work and time to meet them.
Follows sound employee retention techniques; effective selection and interviewing, recognition, fair and timely discipline, and ongoing performance feedback
Interacts constructively, tactfully and diplomatically with others and resolves conflicts effectively
Demonstrates cultural competency and ability to maintain a diverse workforce.
Completes tasks and assignments in a timely, accurate and efficient manner
Remains positive and focused despite obstacles and setbacks
Demonstrates a sense of urgency in completing assignments
Organizes multiple assignments and/or projects simultaneously to accomplish goals.
Calls pharmacies with prescriptions
Collects hospital charges from Physicians and posts on system or supervises designated persons. Review daily flow sheets, make deposits, and check posting, billing and coding. Update staff on coding changes and inputs changes in computer.
Coordinates patient care with affiliating health members. Gathers information for special testing.
Coordination of physicians schedules and entering PTO, CME, Seminars, Meetings on bi-weekly payroll time sheets and back-up documentation as per compliance regulations.
Keeps physical properties of office in good state of repair, monitors security policies of office, and reports status to Director of Operations.
Education and Experience: College degree preferred or five years of practice management experience. CME update on a yearly basis.