Position Summary: We have an exciting opportunity to join our team as a Lead Host Assoc-Food Service.
In this role, the successful candidate will be responsible for the processing and coordination of patient food and nutrition orders. The successful candidate assumes lead role at times incorporating elements of operational duties to ensure the smooth functioning of the diet office and patient meal services.
Demonstrates knowledge of the organizations Service Standards and incorporates them into the performance of duties. Employs the principle of positive guest relations, maintaining a good rapport and cooperative working relationship with all patients including co-workers and multi disciplinary team members.
Is responsible for posting the daily census, getting the tallies to the runners, reviewing all messages, noting sick calls and assisting supervisor in securing operational coverage as needed. Maintains diet office systems including EPIC/CBORD. Ensures all printers and fax machine are working, and updates, corrects, and prints daily menus and diet changes for the Host Associates to ensure accuracy. Relays patient information from EPIC to managers as requested following HIPAA/PHI guidelines.
Maintains diet office systems including Epic/CBORD. Ensures all printers are working, and updates, corrects, and prints daily menus and diet changes for the (new title). Relays patient information from Epic to managers as requested following HIPAA/PHI guidelines.
Prints and organizes patient menus for all nursing units
Inserts new menus and pulls discharges so that new patients receive their meals in a timely manner and meals are not sent for discharged patients.
Processes all Quick Tray (in-between meal) orders or special patient requests to meet response time of 30 minutes or less to ensure patient satisfaction.
Assists supervisors in coordinating bulk supplies, special orders and tallies as directed.
Answers phones in a prompt and courteous manner and records calls on the Diet Office log as necessary.
Maintains communication with the clinical dietitians regarding patients and special orders.
Attends training classes and meetings as directed.
Maintains a safe, clean and functional work environment.
Maintains a professional appearance and speak in a courteous manner using good customer service skills.
Perform any other duties as assigned by management.
High school diploma or equivalent 1 year experience as a Retail Associate.
Must be able to perform computer skills to use departmental information systems: Epic and CBORD (training will be provided in orientation period).
Must be knowledgeable of diet modifications to meet for compliance to specific diet order.
Certified in ServSafe program (within 6 months of hire).
Must be able to read, write and speak English.
Must be able to follow verbal and written instructions.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
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Internal Number: 60380521
About NYU Langone Health
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.