University of Maryland Baltimore currently has multiple openings for a Housekeeping Manager. The selected candidate directs and coordinates the delivery of housekeeping services for a designated area. Manages a staff of Housekeepers, coordinates with administrators in Schools and Departments to assure seamless and timely service delivery, and collaborates with other Facilities Management service delivery units to deliver consistent services that enable the success of our Schools. Duties include supervision of staff, quality assurance, program development, delivery and evaluation, and emergency management.
UMB offers a generous benefits package that includes 22 vacation days, 14 floating and holidays, 15 sick days; comprehensive health insurance and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.
Supervises the daily operation of Housekeepers and assigns duties in a designated area to ensure cleanliness and orderly condition.
Ensures all housekeeping functions are delivered efficiently and effectively for assigned area.
Evaluates, trains, coaches and schedules staff as needed. Participates in the hiring process and delivers progressive disciplinary action when required.
Provides visual inspection and service quality assurance in areas of responsibility. Monitors work in progress and ensures compliance with projected results, service delivery schedules and standards.
Evaluates unanticipated and emergency service needs that arise during shift, determines level of action required and tasks staff accordingly. Determines strategy and provides follow-up with occupants in affected area.
Serves as working supervisor to meet the demands and needs of the situation.
Acts in the capacity of the Shift Manager in their absence.
Communicates and coordinates with customers, peers and other organization units as necessary to deliver the housekeeping program and to support the success of other programs
Oversees and recommends changes to the internal operating procedures.
Prepares reports and makes recommendations to improve the quality of services, cost control, and customer and employee satisfaction.
Perform other related duties as assigned.
Education: High school diploma or GED.
Experience: Six (6) years of progressively responsible related experience on a scale similar to the requirements of the job is required
Supervisory: Two (2) years of supervisory experience.
Other: May consider a combination of directly related experience and education.
KNOWLEDGE, SKILLS, AND ABILITIES:
Skills in leadership, coaching, and team building to strengthen and cultivate relationships.
Knowledge of relevant regulations (such as OSHA regulations).
Ability to analyze, compare and interpret facts and make sound judgments.
Familiar with the concepts, best practices, and procedures in the field.
Ability to prioritize ongoing and new projects in order to meet established goals and objectives.
Hiring Range: Mid to high $40K - Commensurate with education and experience
If accommodations are needed for a disability, please contact Staffing & Career Services at 410-706-2606, Monday – Friday, 8:30am – 4:30pm EST. Maryland Relay can be accessed by dialing 711 (in-state) or 1-800-735-2258.
Equal Opportunity/Affirmative Action Employer. Minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Job: Reg or CII Exempt Staff - E2625C
Employee Class : Exempt Regular
Full Time/Part Time: Full-Time
Shift: Day Job
Financial Disclosure: No
Organization: Division of FM
Job Posting: Feb 8, 2018
Unposting Date: Mar 1, 2018, 4:59:00 AM
Internal Number: 81301
About University of Maryland, Baltimore
The University of Maryland, Baltimore (UMB) is the State's public health, law and human services university devoted to excellence in professional and graduate education, research, patient care, and public service. As a diverse community of outstanding faculty, staff and students, and using state-of-the-art technological support, we educate leaders in health care delivery, biomedical science, global health, social work and the law. We emphasize interdisciplinary education and research in an atmosphere that explicitly values civility, diversity, collaboration, teamwork and accountability. By conducting internationally recognized research to cure disease and to improve the health, social functioning and just treatment of the people we serve, we foster economic development in the City, State, and nation. We are committed to ensuring that the knowledge we generate provides maximum benefit to society and directly enhances our various communities.