Provides senior level support to faculty, staff and students on five operating systems and associated hardware and software.
Provides support to the academic public regarding intrinsic operating systems problems.
Analyzes and resolves the more complex computer programs or problems that cannot be resolved by less experienced user services specialists.
Provides informal hands-on training to users on the use of computers.
Develops and maintains current technical documentation and on-line helpfiles in Support Services.
Develops and may present short courses designed to introduce users to hardware and software supported by Support Services.
Participates in the development of software for Support Services on an as-needed basis.
Conducts projects to install or evaluate software or procedures in its use.
Provides support for printers and printer queues on the UH network.
May provide training to faculty, staff and/or students in a formal classroom environment.
Performs other job-related duties as assigned.
The submission of the following documents is required to be considered as a candidate for this position:
Cover letter delineating the manner in which your work experience applies to the posting.
Complete UH application including salary history.
Three work references. We expect you to name current and past supervisors.
Failure to provide all of the documents listed above will result in the disqualification of your application.
NOTE: We will maintain your confidentiality and notify you in advance of making contact with any of your references. References will be contacted after the interviewing process has been completed.
Bachelors and 3 years experience
Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Requires a minimum of three (3) years of directly job-related experience.
Preferred experience and/or knowledge in the following:
Microsoft – SCCM, Active Directory, Access, SharePoint
Apple - Macs and Apple devices
Education may be counted in lieu of experience.
Experience may be counted in lieu of education.
Internal Number: STA002254
About University of Houston
Founded in 1927, the University of Houston is the leading public research university in the vibrant international city of Houston. Each year, we educate more than 40,750 students in more than 300 undergraduate and graduate academic programs, on campus and online. UH awards more than 8,000 degrees annually, with more than 200,000 alumni. UH is a Carnegie-designated Tier One public research university.