Coordinates activities and provides secretarial support for a multi-faceted clinical/research office to ensure a smoothly functioning office and good patient relations. Interacts with patients, patients' family members, referring physicians, and third party carriers with regard to patient-related issues. Works with others in a team environment.
Coordinates a multi-faceted clinical/research office.
Assists patients, referring physicians, and third party carriers to resolve patient related issues. Researches and prepares specialized reports and budgets.
Schedules patients for laboratory tests, medical examinations, and consultations.
Acquires medical/psychiatric records of patients.
Relay information to patients regarding preparation for laboratory tests and examinations. Maintains familiarity with various types of medical insurance to explain these plans.
Obtains pre-certifications as required by patients' health care insurers or managed care providers. Assists patients or family members with completion of medical insurance forms.
Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
Arranges or assists in arranging patient transportation.
Types routine correspondence and reports from dictation or handwritten copy using personal computer.
Transcribes machine dictated medical reports and other documentation using medical terminology.
Performs data entry of consult questionnaires.
Uses personal computer to prepare manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms.
Answer telephone, screens callers, relays messages, and greets visitors.
Maintains calendar, schedules appointments and meeting rooms.
Opens, sorts and screens mail. Files in alphanumeric order and locates material from files. Assists with making routine travel and accommodation arrangements.
Coordinates the servicing of office equipment.
Operates personal computer to access e-mail, electronic calendars, and other basic office support software. Uses automated systems to access, enter, and edit patient information.
Completes various request forms for office supplies and equipment as directed.
Register and schedule follow up patient appointments and new patients
Manage messages, Patient management
Enter telephone encounters
Print letters patient letters and Patient Correspondence
Review clinical information and print records
Scanning patient information
eRx refill and orders messaging to prescribers
Pend orders and route to provider for authentication.
Serve as back-up EPIC Schegistrar as needed in other Psychiatry clinics.
EPIC Proficiency /Training
Regular audits of EPIC competency, 90% or greater registration accuracy required
Maintain competency by completing annual recertification training and passing all assessments.
Collects patient information and assessment data. Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height. Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner. Obtains additional data from patient and significant other based on initial data collection. Performs chart review prior to clinic visit to obtain historical data.
Education: High School Diploma or GED Required. Two years college or equivalent work experience preferred.
Experience: Two years secretarial experience required. Two years medical office experience preferred. Additional education may be substituted for years of experience.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Technical qualifications or specialized certifications:
Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 90 days of date of hire.
Special knowledge, skills, and abilities:
Clinical sensitivity required. Medical terminology preferred. Excellent computer skills and organizational skills required. Excellent communication, mathematical computation, spelling, and grammar skills required. Experience in the Johns Hopkins system strongly preferred.
Starting Salary Range: $14.81-$20.38
Employee Group: Full-Time
Schedule: M-F, 40 hrs/wk
Employee Subgroup: Non-Exempt
Department Name: Psychiatry
Personnel area: School of Medicine
Location: Sibley Memorial Hospital (Washington, DC)
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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