Position Summary: The Family Navigator serves as the single point of contact for families with a child/children with special healthcare needs and assists them in obtaining services, provides resource and referral information and facilitates communication between agencies, service providers, etc. Empowers and enhances family strengths, serves as family advocate and provides family mentoring. Ensures that services utilize the principles of family-centered, community-based, comprehensive, and culturally competent care in the provision of services to children with special health care needs.
Specific Job Duties and Tasks:
Assists in identifying and/or developing local family support groups.
Develops and maintains positive and productive relationships with families by maintaining intermittent contact with families and ensuring that families are knowledgeable about service options as their child grows and changes.
Develops and maintains positive and productive relationships with community agencies and service providers, parent to parent networks, support groups and CHSC staff. Works collaboratively with all community partners to meet the needs of the families and coordinate services across agency lines.
Collaborates and advocates with community and state partners to advance services, facilitate trainings and educational presentations and share family stories.
Maintains and expands knowledge base about community, state and national resources and services.
Provides information about and referrals to resources and available services, funding programs, support groups and advocacy organizations. Facilitates families' access to appropriate services.
Identifies and articulates the concerns and needs of the families. Identifies potential barriers or problems regarding families' access to services. Assists families in communicating concerns to CHSC staff and services providers.
Educates and works with families on developing advocacy skills, empowerment strategies and preparing for meetings. This assistance could occasionally include accompanying families to school meetings, support group meetings, family team meetings or attending collaborative meetings with other partnering agencies or meeting with a family at a site outside of the CHSC office/clinic.
Assists families in applying for specific programs, coordinating applications for funding, necessary evaluations, assessments, services and assistance from all agencies selected by families. Serve as liaison between families and services.
Demonstrate awareness of budget resources and cost control.
Provide timely, accurate documentation of service/care coordination activities.
Ability to maintain a designated work schedule.
Please note in regard to references: Five (5) professional references may be required at a later step in the recruitment process.
With over 31,000 students, the University of Iowa is one of the nation's top public research universities, a member of the Big Ten conference and the Association of American Universities. The University of Iowa is composed of eleven colleges and is known around the world for its balanced commitment to the arts, sciences, and humanities. It is home to one of the nation's largest academic medical centers and the pioneering Iowa Writers' Workshop. The University of Iowa promotes work/life integration and is located in the casual yet cosmopolitan environment of Iowa City, widely recognized as one of the country's most livable communities.