Summary Statement: The TransLife Care Program Manager is responsible for managing and supervising the medical, housing referral, outreach, navigation, and drop-in support services for transgender individuals, specifically those individuals who are homeless with complex service needs. Oversees and manages operations of the project as they relate to governmental grants.
Ability to work with a diverse population of transgender individuals
Ability to hire, manage and supervise social service staff
Ability to address interpersonal barriers and strengths in personnel, empower those receiving supervision, and offer criticism in a constructive manner
Ability to understand employment and labor laws
Ability to respond to emergencies and make decisions under pressure
Ability to assess the needs of service recipients, resources available to meet those needs, and the legal and policy requirements governing service delivery
Ability to respectfully interact with clients
Ability to work cooperatively as part of a team
Ability to be on call as required
Ability to work from both a trauma informed and harm reduction approach
Oversee and manage all TransLife Care Project operations in relation to governmental grants.
Oversee operations of the TransSafe resource drop in centers, ensuring connection to medical, housing, legal, and social support care for those who meet the TransLife Care eligibility criteria.
Continually assess, identify and prioritize needs, and work with participants to procure all necessary services, including health, behavioral health, vocational/educational, transportation, medication management, nutrition education, assistance with activities of daily living and other services
Provide clinical and administrative supervision for TransSafe Coordinator and Peer Navigators, delegating and overseeing work assignments and ensuring provision of quality services according to the organization's mission, policies and procedures, and service philosophy. Ensure case reviews are conducted at least quarterly.
Teaching and model, as appropriate, technical knowledge and skills; work management and communication skills; and conflict management skills.
Providing case consultation and in-service training, as appropriate, and identify unmet training needs.
Hire, train and supervise assigned staff and client activities within TLC. Complete annual performance evaluation of staff.
Develop and maintain working relationships partnering agencies
Conduct and supervise outreach to transgender communities in identified partner agencies and venues
Supervise intensive and comprehensive wrap-around case management services to improve overall housing and health stability
Work closely with primary care providers, health care professionals, housing and other social service agencies to encourage participants to engage and remain consistently engaged in care
Coordinate client services with appropriate referral agencies and service providers
Support team oriented data collection methods related to coordination of care, i.e., related to completion of referrals, access of specialty care, and identified client /project objectives
Complete and facilitate discharge of program participants, including method for follow-ups
Maintain client files in accordance with Chicago House and funder policies/requirements
Assist Director with Quality Assurance activities conducted by departmental staff with direct reports who carry caseloads.
Attend and participate in appropriate staff meetings
Perform other duties as assigned
Bachelor’s degree in Human services required, Master’s degree preferred
Previous case management experience and experience with the transgender community
Previous experience providing staff supervision
Knowledgeable in motivational interviewing, harm reduction, and public benefit programs
Familiarity with HIV and treatment standards of practice preferred
Familiarity and experience with navigating systems of care preferred
Demonstrated excellent oral and written communication skills
Team oriented work style
Internal Number: CH 002
About Chicago House and Social Service Agency
Chicago House was founded in 1985 by a small group of community activists who saw that their friends and family members were losing their homes due to the financial, social and medical challenges associated with HIV/AIDS.
To provide community-based housing and supportive services responsive to the changing needs of individuals and families living with HIV/AIDS.
All Chicago House services are provided without discrimination, and are explicitly designed to respect and preserve the dignity and independence of all clients.