Job PurposeDisability Support Services (DSS) at Towson University is currently accepting applications for an Administrative Assistant II. Under the general supervision of the Director, provide complex, multi-faceted administrative support to the DSS office, which consists of 10 staff and serves approximately 1,700 students with disabilities. Work requires in-depth knowledge of the DSS program; skill in working with disability-related issues in a confidential manner; effective interaction with students, parents, staff, faculty and administrators; and involves considerable participation in the work of the Director.
Receive and screen office visits, calls, emails and faxes involving students, faculty, staff, parents and the public. Independently handle procedural and substantive matters and inquiries that do not require technical knowledge and make referrals as appropriate. Manage routine correspondence. Make necessary arrangements for travel and administrative follow up. Take minutes during weekly DSS staff meetings for the record. Utilize electronic database systems, including PeopleSoft, Microsoft Word, Outlook, Excel and Student Accommodation Manager (SAM) to manage DSS information on students, accommodations and services. Provide support to the Director by researching, analyzing and summarizing information for inquiries and reports. Assist in the management of the DSS budget by preparing invoices for processing by Accounts Payable, maintaining records of departmental expenses and reconciling purchases. In addition to managing office supply purchases, duties include handling invoices for interpreters/transcriptions, adaptive equipment, assistive technology and in-class note takers. Screen incoming disability documentation to determine overall appropriateness, consulting with the Director as needed. Communicate with students, parents and providers regarding what is needed for students to be eligible to receive accommodations from the DSS office. Ensure confidentiality of information. Assist with hiring, training and overseeing student employees who work in the DSS office in coordination with other DSS staff. Assist the DSS office with making accessibility arrangements, including paratransit service, accessible parking, interpreting and transcription services, adaptive equipment, assistive technology, and commencement support for students, faculty and guests with disabilities. Act as intermediary for the Director, interacting with administrators, faculty, staff, students and parents and the public. Anticipate Director's course of action when absent and facilitate problem resolution. Interpret administration decisions and policies to other staff and transmit instructions based on authority delegated by the Director. Assist with programs and activities of the DSS office, such as disability awareness programming, and assist with representing DSS at various University events, such as University Admissions Open Houses.
High School diploma or equivalent and three years of experience providing administrative support. General knowledge and skill in office practices and procedures. Ability to communicate effectively, including ability to proofread accurately. Ability to interact effectively with on-campus and off-campus parties in a courteous and efficient manner, exercising discretion, tact and judgment. Ability and interest in working as part of an office team. Skill in various software programs, such as Peoplesoft, Outlook Calendar, Excel and Student Accommodation Manager. Ability to understand and follow oral and written instructions, and to follow up independently as needed. Ability to plan, organize, prioritize and execute multiple and continuing assignments with general instructions. Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
A Criminal Background Investigation is required for the hired candidate and the results may impact employment.
Salary and Benefits$35,728 annually with full University benefits including annual leave, up to 14 holidays, personal and sick days; tuition remission; and excellent health, life, and retirement plans. Applicants with TU or USM service may receive salary credit. To learn more about our benefits, click here.
This position will be open for a minimum of 14 days. Cover letter and resume are requested, but not required.
Internal Number: 1800001Z
About Towson University
The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for study and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).