The New York City Housing Authority (NYCHA) is the nation’s largest public housing authority, with a combined budget of more than $3.4 billion and public housing and Section 8 programs that provide housing to over 600,000 New Yorkers. NYCHA is seeking a highly qualified and dynamic leader to serve as the Vice President (VP) for Public Housing Operations.
Position Summary Reporting to the Executive Vice President of Public Housing Operations and an integral member of NYCHA’s executive team, the VP serves as the Authority’s lead subject matter expert and advisor for asset management, as well as directly oversees the property management departments responsible for the management of approximately 50 percent of NYCHA’s public housing portfolio. The successful candidate will help lead the transition of the Authority’s portfolio to the Next Generation Operation (NGO) model. NGO is a decentralized property management model that empowers teams at the local level to make business decisions and uses goal setting, action plans, and performance monitoring to improve outcomes. The VP will evaluate and improve tools for financial management, work methods, employee engagement and resident engagement.
The VP will be an experienced leader in the fields of property management, facilities operations, or related industries. S/he will have demonstrated and extensive team management experience in challenging public and/or private sectors. The candidate will be an effective communicator and a results-oriented problem solver who leads diverse management and technical teams.
Primary Responsibilities • Lead property management departments, ensuring that operations is executed in accordance with the established NGO model and NYCHA policies and procedures, in order to achieve quality timely results that are within budget; • Develop, implement, and monitor financial reports and key performance indicators; identify trends and isolate outliers that should be addressed with targeted strategies; • Solicit feedback from the leadership team to identify gaps and propose corrective action plans, including mechanisms to evaluate progress; ensure that lessons learned are accurately documented and fully incorporated into future NGO rollouts; • Build and maintain solid relationships across the organization at the executive, supervisory and staff levels; • Develop and oversee delivery of best-in-class customer service to residents, specifically for property management and maintenance services. • Lead and participate in internal and external meetings including with regulatory agency staff, elected officials, residents and other key stakeholders; • Spearhead and participate in special projects as needed.
Minimum Qualification Requirements 1. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time, progressively responsible experience in real property management, at least 18 months of which must have been in a managerial capacity involving the supervision of a large staff of property management agents and/or housing development specialists and requiring independent decision-making concerning program management or planning, allocation of resources and the scheduling and assignment of work. "Progressively responsible experience" must be demonstrated by a work history of promotions and/or assumption of increasingly responsible duties and assignments. Experience in building construction or renovation; management of residential, commercial, industrial, or waterfront properties, including both renting and operating; or site management in connection with housing or with reconstruction/rehabilitation projects; supervision of receivership, tenant relocation and anti-abandonment work in housing and other properties, and buildings owned, managed, to be acquired by the City, or at risk of being abandoned; or building maintenance will be accepted up to a maximum of three years toward meeting the general requirements; or 2. A baccalaureate degree from an accredited college and four years of experience described in "1" above, including eighteen months of experience in managerial capacity; or 3. A satisfactory combination of education and/or experience equivalent to "1" or "2" above. However, all candidates must have eighteen months of managerial experience. Education at an accredited college or university may be substituted for general work experience (but not for the 18 months of managerial experience described above) at the rate of 60 college semester credits for one year of acceptable experience up to a maximum of 4 years of college for 2 years of experience.
To be acceptable, experience in property management must have included both renting and operating the managed properties. Experience in renting must have included interviewing prospective tenants, qualifying tenants' income and background, and/or assuring that vacancies are ready for occupancy. Experience in operating must have included overseeing maintenance and repair of building operating systems, and overseeing staff to assure that necessary work is properly completed.
To be acceptable, experience in site management must have included on-site rental and maintenance of buildings.
To be acceptable, experience in relocation must have included negotiation with tenants to surrender leases for cash consideration or for an alternative site, and determining tenant eligibility for benefits.
Preferred Education & Experience • Minimum of 10 years of satisfactory, full-time, progressively responsible experience in real estate property management, at least 5 of which must have been in a managerial capacity involving the supervision of a large staff of property management staff and/or housing development specialists and requiring independent decision-making concerning program management or planning, allocation of resources and the scheduling and assignment of work. • Bachelor’s degree from an accredited college or university. A graduate degree or advanced professional certification in a related field is preferred. • Proven experience engaging and working with diverse portfolios (example: Low Income Housing Tax Credits, Project Based Vouchers, or Special Housing Program).
Key Competencies • Leadership and Capacity Building: A proven leader with senior level experience in a broad variety of real estate and asset management areas, with the ability to lead a diverse and dynamic team on an individual and corporate level. This includes the ability to cultivate creativity and innovation while enforcing accountability, and maintaining high levels of work ethic. • Solutions-Driven and Entrepreneurial: A creative thinker with experience in community development, and structuring and executing complex real estate development transactions to drive towards the NextGeneration NYCHA goals of community benefits and revenue generation. • Strategic Communicator: Proven ability to communicate clearly, both written and verbal, while maintaining an acute discernment of audience. Experience engaging with a wide variety of stakeholders, from community residents, to private developers, to small business owners, to advocacy groups, etc. • Data-driven Manager: Mastery of using data and metrics to drive decisions and measure performance;
Interested candidates may submit cover letter and resume to www.nyc.gov/careers/search. Search for JOB ID# 322227.
The New York City Housing Authority is an equal opportunity employer