Rutgers, The State University of New Jersey is seeking a User Support Specialist II for the Office of Information Technology within our Central Administration. The User Support Specialist is responsible for Client Services desktop diagnosis and resolution. Supports the end-user community in the effective access and use of University information resources and compliance with infrastructure, security and operating standards. Designs and plans technical systems, application systems, networks or components thereof.
Collects data from the user community to assist in the evaluation of client service delivery activities.
Develops project plans to assist supervisor in the design and deployment of technology.
Acts as a technology liaison for Technology Architecture and Technology Applications.
Provides general problem diagnosis and support for desktop trouble resolution.
Performs standard installation of workstation hardware (IMAC installations, moves, adds and changes),and application software,
Understands and follows Client Service's missions and goals as communicated by supervisor.
Assists client in understanding and accessing network connected resources at all levels within the University network.
Supports in setting up Smart phones and technologies, such as Microsoft Active Sync and iTunes.
Develops workshop and training programs for Client Services team members.
Serves as a technical support resource within RBHS/IS&T.
Assists in the preparation of documentation and informational materials for non-technical users.
Coordinates and assists with services such as inventories, moves and hardware deployment.
Minimum Education and Experience:
Bachelor’s Degree in Computer Science, Engineering, Business Administration or related discipline.
Four (4) years of experience in the use or support of desktop computing.
Equivalent education, experience and/or training may be substituted for the degree requirement.
Required Knowledge, Skills, and Abilities:
Ability to conduct research and identify and solve problems.
Ability to effectively explain computer-related and service options to clients.
Advanced verbal/written communications and people skills.
Demonstrates mechanical skills, appropriate to desktop computer support.
Ability to multi-task between trouble and service-related issues.
Ability to develop and manage project work plans.
Knowledge of industry standards and trends.
Knowledge of A+,MCSE and Dell certifications.
Posting Number: 18ST0350
Location: Newark (RBHS)
Internal Number: 59256
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.