Small Business Renewal Account Consultant - Houston, TX
February 7, 2018
Great account management is result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) This position is responsible for the sale of renewals for groups of 51 - 99 eligible subscribers. The position is responsible for retaining all small business customers through exceptional service and through development of strong relationships with customers, general agents and brokers. Primary Responsibilities:At least 51% of the time must be spent on taking full responsibility on the sale of 51 - 99 renewals for which he / she is assigned, including negotiating with Underwriting, positioning the renewal with the broker, and closing the sale Renews existing business (51-99 life segment) and sells new business to existing accounts (NBEA) Supports sales efforts targeted at potential new and renewal accounts; collaborate with Account Executive / Broker Account Executive to determine appropriate product(s) to position to brokers / customers Conducts end to end customer experience which will include an organized series of proactive touch points direct to client / group Use designated systems to track and report activity (i.e. Atlas) Trains and consults with brokers and employers on enrollment, benefits and electronic service processes Coaches and supports Account Consultants in managing: 1) Timeliness and quality of support provided to AEs, management, customers, and brokers 2) number and quality of customer / broker training sessions delivered on eServices and business impact resulting from that training Promotes and supports the SB service model Participates in special projects as requested by management Oversees analysis and identification of root causes of complex service issues for brokers and customers. Directs dedicated functional experts (billing, customer service, claims, etc.) on corrective action steps to ensure end to end resolution of the issue
Required Qualifications:2+ years of experience (preferably in benefit enrollment) with account management State Life and Health Insurance License or willing to obtain within 30 days of employment Demonstrated knowledge of benefits Superior customer service skills including a sense of urgency and ownership for resolving client issues Demonstrated relationship management skills Strong problem solving and organizational skills Underwriting, financial and analytical skills Excellent communication (written and verbal) and listening skills Excellent group presentation and training skills Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area Travel as requiredPreferred Qualifications:College degree Previous experience with Health, Dental, Vision, Life, and Disability products Bi-Lingual Spanish New business sales in a managed health care industryCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Job Keywords: Small Business, Tele-Sales, Insurance, Benefits, Houston, TX, Texas
Internal Number: 749698
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.