Florida Hospital Maitland seeks to hire Project Manager who will embrace our mission to extend the healing ministry of Christ.
Established in 1908, Florida Hospital is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.
Florida Hospital Patient Access/Guest Services – offers world class customer service and is the patient's first impression at our mission-centric organization. As patient advocacy ambassadors, the Maitland team strives for excellence in patient experience, patient safety, throughput, regulatory compliance and ensures financial stability across the system. Our team of highly engaged registration and concierge staff assist patients, providing them with knowledge on medical insurance benefits and options to take care of patient financial responsibility. We work hand in hand with multiple departments throughout the campus to give our patients a seamless experience. With a focus on fostering talent we provide a wide range of opportunities to learn new skills and grow professionally through individual development plans.
8:00am – 5:00pm / Monday – Friday
Under general and direct supervision by senior leadership, maintains multiple projects and process improvement plans. Manages and leads multiple projects from conception to inception with research, obtaining pertinent data, presenting, discussing, and implementing project plans, including review for quality assurance. Consistently monitors areas for process improvement to ensure optimal resolution for all patient accounts and adequate staff efficiency. Utilizes various database sources to create ad-hoc requests in support of project research and/or quality control. Facilitates and oversees various committees to deliberate projects, processes and provide team updates by scheduling and facilitating meetings to include preparing agendas, maintaining minutes, and developing meeting content and presentations. Adheres to Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Ability to use discretion when discussing personnel/patient-related issues that are confidential in nature, responsive to ever-changing matrix of hospital needs and acts accordingly.
Ability to perform without close supervision
Proficiency in managing, creating, and maintaining financial reports for process improvement.
Proficiency in Word, Excel, PowerPoint, and Visio
Self-motivator, quick thinker with a focus on customer service
Proficiency in performance of basic math functions
Proficiency in the performance of basic math functions.
Communicates professionally and effectively in English, both verbally and in writing
Minimum of three years of Revenue Cycle experience
Experience with multiple project management
Two-year college degree in Business Administration, Health Administration or related field (Preferred)
One year of supervisory experience (Preferred)
Licensure, Certification, or Registration Required:
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
Accountable for creation of comprehensive project plans, encompassing both IT deliverables (if applicable) and business deliverables. Responsible for all communication throughout the project life cycle, to include technical and non-technical resources attached to the project. Communication format may be verbal, written, or in presentation format, may include communicating status updates to top level Executive and Senior Leadership.
Oversees and is constantly aware of project status, anticipating potential roadblocks that may affect project completion, communicating issues with all levels of Senior Leadership. Responsible to ensure projects are completed timely, remain in scope of project goal and directives, and that all quality reviews are passed in an accurate and efficient manner.
Works directly with staff and multiple levels of leadership of various departments to research processes, and develop the business logic needed to answer specific research questions, and develop, create, and submit the project scope.
Responsible to participate in multiple projects as required, balancing priorities by taking ownership and planning tasks related to individual projects under direction of Senior Leadership. Effectively communicates and presents to management, both internally and externally, oral and written documentation of work performed, status of project flow, and projected outcomes and trending.
Manages, participates in, and facilitates project committees by arranging meetings, agendas, presentations, process flows, minutes and applicable project data.
Advisory contact to all levels of management across the organization for developing and implementing key strategies in quality, process efficiency, performance outcomes, and sound project management.
Responsible for identifying, researching, and recommending proposals for possible opportunities to generate new revenue based on program experience and data accumulated.
Utilizes data resources such as First Look and ECF Queries to compile, manipulate, and analyze data necessary for research, support of assigned projects and quality review of changed processes.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Project Manager opportunity with Florida Hospital Maitland and apply online today.
Project Manager, Revenue Cycle, Maitland
Internal Number: 1479077
About Florida Hospital
Florida Hospital is dedicated to improving lives not only in Central Florida, but also around the world. As a destination hospital, we are committed to serving the health care needs of our patients with a holistic approach to heal the mind, body and spirit. We strive to be the hospital of choice for patients, physicians and employees. Over the last 100 years, Florida Hospital’s mission remains unchanged: to extend the healing ministry of Christ.