Serve as the primary source of data for daily reports, extractions, and general insights of customer and patron data.
Build custom reports as needed for various departments throughout the organization.
Provide data analysis, including visualization techniques for clarity and insight.
Document existing data models across organizational applications to assist Associate Director, Data Strategy & Business Intelligence in creating a holistic view and strategy for data.
Work closely with Marketing and Development to facilitate shared insights of customer and patron data.
Support Tessitura data issues as necessary, including administrative setup, configuration, and data entry questions.
Develop cross-departmental understanding of business processes and data needs.
Proactively provide recommendations for improvements, including new features or processes.
Occasionally, support Associate Director, Data Strategy & Business Intelligence as project manager for outsourced reports or Tessitura application projects.
Lead weekly meetings – includes setting agendas – for internal Tessitura support groups.
Manage upcoming Tessitura release cycles, including planning and staging of beta versions and dissemination of new features to stakeholders.
Remain active in the Tessitura community for knowledge sharing and latest trends and opportunities for data.
Support web team with API related questions and troubleshooting.
Miscellaneous duties as required.
3-5 years writing reports in Tessitura.
3-5 years of data analysis experience.
Familiar with either Marketing and/or Fundraising business practices within the performing arts. Willingness to learn and develop depth of understanding of both perspectives of the business.
Demonstrable skills in writing SQL – including stored procedures, building reports, using MS Excel and MS Access as data tools.
Skills with at least one data visualization package such as SAS or Tableau.
Professional, collaborative approach to problem solving.
Willingness to step in and help as needed.
Patience and empathy for end users.
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EQUAL OPPORTUNITY EMPLOYER
About New York Philharmonic
The New York Philharmonic is the oldest symphony orchestra in the United States.