College of Education and Human Development - Texas A&M University
February 6, 2018
College Station, Texas
Full Time - Experienced
4 Year Degree
The IT Business Analyst II will serve as a liaison for Technology Services in the College of Education and Human Development to constituent departments. The responsibilities of the IT Business Analyst II include the following: facilitating meaningful formal interactions with client departments and IT Staff; monitoring service requests from client departments; analyzing and refining Technology Services processes as they relate to the client department; periodically reviewing and updating the service catalog; developing and delivering workshops and other training opportunities as needed; serving as a point of contact and coordinator for Technology Services projects with client departments; and preparing periodic formal status reports of Technology Services’ accomplishments and work progress in client departments.
Liaises with client department and IT staff. Serves as a point of contact for complex questions, requests and/or client department projects.
Assesses client needs through direct interaction, mapping current and future business processes, and looking for opportunities to develop and improve the business through the effective use of technology. Creates detailed functional and technical system specifications. Designs data reporting and business intelligence systems to meet client needs.
Provide supervision and oversight for the customer support and communications efforts of Technology Services. Provide daily direction, supervision, training, and evaluative feedback to support staff, interns, and student workers who provide support via phone calls, the help ticket system, and walk-in assistance.
Analyzes and refines Technology Services processes as they relate to the client department including periodically reviewing and updating the service catalog.
Develops and delivers training for end-users.
Stay current with new technologies, research, and best practices that impact instruction, teaching, learning, and the delivery of support services.
Stays abreast of and proactively supports current research, legislation, and policies related to accessibility, copyright, security, privacy and other issues that impact information technology in higher education.
Education –Bachelor’s degree in applicable field or equivalent combination of education and experience. Experience – Three years of related experience in business analysis. Teaching experience Knowledge of – Knowledge of word processing and spreadsheet applications. Knowledge of advanced process analysis, troubleshooting, problem solving, client relations, requirement assessment and analysis, project management methodology, context and interrelationships, and proficiency in Information Technology Interface Library (ITIL). Ability to – Ability to multitask and work cooperatively with others. Excellent written communication, analytical, interpersonal, and organizational skills.
Additional Salary Information: Commensurate
Internal Number: R-001344
About College of Education and Human Development - Texas A&M University
The College of Education and Human Development has proudly been transforming lives since it began. Faculty, staff and students remain firmly committed to enhancing education and health outcomes for all. Through teaching, research and outreach activities, the college strives to provide innovative professional training to its students so they can prepare our future leaders, solve many of our social issues and contribute to the knowledge base of our professional field. Our faculty and students reflect the diversity and complexity of Texas to better serve the needs of our ever-changing local, state, national and global community.
Established in 1969, the College of Education and Human Development first opened its doors to students on Sept. 1, after Frank W.R. Hubert, then dean of the College of Arts and Sciences, and Texas A&M President James Earl Rudder transformed the Department of Education into the College of Education.
Hubert served as the first dean of the college from 1969 – 1979.
Original departments of the newly formed college included:
Educational Curriculum and Instruction
Health and Physical Education
In 1973, the college moved from the Academic Building to the Marion Thomas Harrington Education Center, where its main offices are still housed today.
Dean C. Corrigan became dean of the college in 1980. Under his leadership, the college revised its degree programs in response to the educational reform movements of the late 1980s.
In 1990, Jane A. Stallings became the first female dean of the college. Six years later, Jane C. Conoley became the second female dean. Under her guidance, the name of the college changed to the College of Education and Human Development to better reflect the breadth of degree programs offered.
Located in Education Plaza, the Shaping the Future sculpture was dedicated in 1999 in honor of the college’s 30th anniversary. The sculpture was the first on campus to feature women and children and is symbolic of the teacher’s role in molding and shaping the lives of students.
Douglas J. Palmer, who had served as executive associate dean under Conoley, was named dean in 2006 and served for 9 years. During his tenure, Palmer worked to expand the leadership role of the college and broaden student centered initiatives and international learning opportunities.
In June of 2015, Dr. Joyce Alexander was named the sixth dean of the college. Prior to her time at Texas A&M, Alexander served as Executive Associate Dean in the School of Education at Indiana University Bloomington. Alexander served as a faculty member since 2005, including Chair of the Department of Counseling and Educational Psychology for six years.