Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.
Collaborative Computing Solutions (CCS) manages service proffered through Cloud-based Software-as-a-Service (SaaS) applications for Virginia Tech, such as Microsoft Office 365, Google Apps for Education (GAFE), and Slack. CCS assists faculty and staff in deploying custom solutions to Cloud providers, such as Amazon Web Services (AWS) and Microsoft Azure. -Monitor and manage the health of Virginia Tech supported SaaS applications with a focus on collaboration and communication tooling within these services. -Consult with faculty and staff to advise them on best practice strategies for provisioning new services to Cloud vendors -Work as part of a team for the development, implementation, and ongoing support of SaaS applications -Diagnosis, troubleshoot, consult, and resolve problems with SaaS applications -Develop, refine, and conduct knowledge transfer opportunities related to SaaS applications including knowledge base articles, user groups, and in-person training courses -Ensure data retention, availability, scalability, backup and recovery of the SaaS solutions -Act as an escalation interface for support and communications with customers and Virginia Tech call center -Act as the support and licensing liaison between VT Software Acquisitions and SaaS vendors
-Bachelor's Degree in Information Technology or similar major OR Significant Related Experience and Certifications that equate to a Bachelor's degree. -Experience administering Office 365 or GAFE environments -Experience working with Microsoft Azure or AWS service models: Platform as a Service (PaaS), Infrastructure as a Service (IaaS), Software as a Service (SaaS), etc. -Ability to programmatically solve problems and automate repetitive tasks in a common scripting or programming language such as PowerShell, Python and/or VBScript -Experience with network fundamentals including TCP/IP networking (IPv4/IPv6) -Strong analytical, organizational and problem-solving skills, excellent communication skills and the ability to provide leadership in assigned areas -Ability to work both independently and in a team environment -Ability to exercise confidentiality, good judgment, and critical thinking when working with sensitive issues
-Master's degree in Computer Science, Information Systems or related field. -Experience with installing and administering Exchange servers in a Microsoft Active Directory-based environment -Experience with regulatory and legislative authorities including but not limited to HIPAA, FISMA, PII, and FERPA -Experience using Microsoft System Center products, including SCCM and SCOM -Knowledge of authentication protocols and other methods of providing security for passwords and network communication, including Multi-Factor Authentication -Previous experience preparing reports/documents and presenting information -Experience in providing security guidance and training to both technical personnel and end-users -Relevant professional certifications such as MSCA: Office 365, AWS certifications, Azure certifications, SANS, etc.
Employee Category: Administrative and Professional Faculty
Appointment Type: Regular
Tenure Status: Non-Tenure Track
Percent Employment: Full-time
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.
For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.
Virginia Tech takes a hands-on, engaging approach to education, preparing scholars to be leaders in their fields and communities. As the commonwealth's most comprehensive university and its leading research institution, Virginia Tech offers 240 undergraduate and graduate degree programs to more than 31,000 students and manages a research portfolio of more than $513 million. The university fulfills its land-grant mission of transforming knowledge to practice through technological leadership and by fueling economic growth and job creation locally, regionally, and across Virginia.
Through a combination of its three missions of learning, discovery, and engagement, Virginia Tech continually strives to accomplish the charge of its motto Ut Prosim (That I May Serve).