Billing Customer Service Representative - Norristown, PA
February 6, 2018
Position Description: Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.SM All of us have a short list of the things that make a job great. If your list includes being able to make a difference, count us in as your next place to work. UnitedHealth Group is a Fortune 6 leader in health care at a time when health care is evolving for everyone. Our billing teams are part of an important chain of events that impact the lives of our members in positive ways. Join this group and we'll have an impact on you. Apply now and discover the exceptional training, support and opportunities to grow that you'd expect from a Fortune 6 leader. What makes this a special challenge? For one, we want to create a quality experience for every person we serve. So, the bar is high for accuracy, communications style and effectiveness. Also, you'll need to be researching and resolving problems before, during and after calls within a high volume, demanding environment.This function is responsible for medical and ancillary product premium billing. Positions in this function interact with customers gathering support data to ensure invoice accuracy and also work through specific billing discrepancies. Provide input to policies, systems, methods, and procedures for the effective management and control of the premium billing function. Educate customers regarding the availability of receiving invoices and remitting payments through online applications. Monitor outstanding balances and take appropriate actions to ensure clients pay as billed. Manage the preparation of invoices and complete reconciliation of billing with accounts receivables. May also include quality assurance and audit of billing activities. Positions mainly responsible for more general A / R activities which do not include medical and ancillary premium billing activities can be found in the Accounts Receivable function in the Finance job family. *Employees in jobs labeled with SCA must support a Government Service Contract Act (SCA) Agreement.Primary Responsibilities:Develop and maintain productive relationships with customers (e.g., provide a good first impression, command attention and respect, maintain professional tone, demonstrate confidence, de-escalate/ defuse customers as needed)Answer high volume calls from clients, regarding disputes, credit card payments, pricing and other general concerns on a daily basisOutbound calls will be made to clients, Sales, Quest labs, and other internal customers with information on billing issues and resolutionResearched un-billed claims for missing billing criteria to ensure accurate client statementsProcess correspondence via mail, fax or paper requests, handling billing disputes and researching paymentsWork directly with the Collection Coordinators to process adjustments, manual sales and refunds for accurate invoicing and assisting with the collection of small balancesDevelop and maintain productive relationships/interactions with customers, both internal and externalAccurate research resolution which includes but not limited to, pulling lab requisitions, requesting check pulls from the Cash team, reviewing account activity and notes in billing system, accessing online invoicing system (eInvoice), reviewing prior emails in internal and external mailboxes, direct contact with clients, Accounts Payable, Sales reps, Account Managers, local standard business units and non-standard business unitsEducate billing units them on billing practices and protocols for accurate communication to clientsTimely and accurate follow up to all impacted parties (internal and / or external) that provides an explanation of resolution and requested information is mandatoryMaintain ongoing communications with customers during the resolution process to communicate status updates and other required information Follow Compliance and HIPAA regulations at all timesModerate work experience within own functionSome work is completed without established proceduresBasic tasks are completed without review by othersSupervision / guidance is required for higher level tasks
Required Qualifications:High School Diploma / GEDProficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications Able to work within the operating hours of the site between the operating hours of 7:00 am - 6:00 pm Monday - Friday. Can have a flexible start time between 7:00 am - 9:00 am depending on personal preference 1+ years of Call Center Customer Service experience1+ years healthcare billing experiencePreferred Qualifications:1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job toolsPrevious experience in billing Microsoft Excel experience (creating and editing spreadsheets)Soft Skills: Ability to multi-task and to understand multiple products and multiple levels of benefits within each product Taking care of business at UnitedHealth Group translates to more meaning and impact as you help improve the lives of millions. Join us. Learn more about how you can start doing your life's best work.Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Billing, Customer Service, healthcare, claims, invoicing, collections
Internal Number: 748218
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.