Serve as a Team Lead Role by providing expertise in customer service, system performance and optimization and OS and application problem solving.
An associate degree in MIS or Computer Science or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary
One to two years' experience supporting PC and Macintosh computers is required.
Instill a customer service culture that over delivers
Measure and report metrics including survey, incidents and phone statistics
Have the knowledge of tracking software program Remedy or other ticket tracking software
Good leadership skills to assist team members
Install and configure desktop computer systems running Windows, Macintosh OS and peripherals.
Relocate desktop computers, projectors and other components in labs, classrooms, and faculty/staff offices as required
Certifications for support of Windows OS and applications (MCP, MCSE)
Excellent Customer Service Skills
Managed Printing Solutions
Demonstrate conflict management and resolution experience
Install, configure and maintain desktop hardware and operating systems, including installation and verification of peripherals
Self-motivated and the ability to work independently and with other teams and managers as needed
Ability to lift and maneuver 75 pounds.
March 6, 2018
Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment. Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).
For questions about how applicants apply, please call (314) 516-5805, or if you are experiencing technical problems, please email mailto:email@example.com .
UMSL is an equal access, equal opportunity, affirmative action employer that is fully committed to achieving a diverse faculty and staff. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, gender expression, age, genetic information, disability, or protected veteran status.
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The University of Missouri?St. Louis (UMSL, commonly pronounced ""uhm-suhl"") is one of four universities in the University of Missouri System. Established in 1963, it is the newest university in the UM System, it is the largest university by enrollment in the St. Louis area with 16,809 students. UMSL's campus is located on the former grounds of the Bellerive Country Club in Saint Louis County, Missouri, United States, within the municipalities of Bellerive, Bel-Nor and Normandy. Additional facilities are located at the former site of Marillac College. UMSL is proud of its motivated, active student body, which consists of over 13,000 undergraduates and 3,500 graduate and professional degree seeing students. UMSL is home to 1,447 faculty members who deliver 54 bachelor's degree programs, 37 master's degree programs, 15 doctoral degree programs and the only professional degree in optometry in Missouri. UMSL provides 24 graduate certificate programs and two education specialist programs. Express Scripts, is the largest corporation in the country, has its headquarters located on a college campus. Express Scripts has 2,500 employees working on the UMSL campus.