Job Requisition Number: 24526. UC Berkeley’s University Health Services (UHS) provides comprehensive medical, mental health, insurance and health promotion services to all Berkeley students, and a variety of health programs for faculty and staff. Services are designed to minimize the impact of illness, emotional distress and injury on studies and work. Strategic directions for UHS includes: 1) establish a campus culture that prioritizes health and well-being through collaborative and community-based strategies; 2) develop a flexible health care model for the delivery of high quality programs and services that integrate advances in the health and counseling fields and effectively serve the needs of a multicultural, diverse campus community; and 3) build an adaptive and sustainable organization that maximizes effectiveness and provides careful stewardship of University resources. Learn more about UHS by visiting https://uhs.berkeley.edu/employment.
Under the direction of the UHS Strategic Initiatives Manager, the Healthcare Project Manager involves complex project management, business process improvement, analytical studies, and research on a variety of healthcare policies, programs and issues in support of cost-effective, high-quality, patient-centered medical, mental health and public health services for Berkeley students, faculty, and staff. Collects, interprets, monitors and analyzes information regarding policies and procedures and provides consultative services regarding general management to department administrators.
Responsibilities Include: Leads and directs a wide variety of projects to guide and support a broader strategic vision for University Health Services with a focus on but not limited to Clinical Services. Facilitates workgroups, develops action plans, monitors and ensures task completion and scope adherence, and providers overall project support. Conducts analyses to determine the need for further enhancements, finer distinctions, and additional process or policy components. Develops and monitors process and outcome measures and targets. Assists with change management efforts with all levels of staff as well as clients. Also collaborates with UHS administrative departments such as Finance, Business Development, Communications, and IT to coordinate the development, implementation and monitoring of new programs and processes.
Provides highly complex analyses across a broad spectrum of programs, policies and initiatives or provides in-depth, complex analyses as a specialist in healthcare delivery and administration. Aligns recommendations with organizational priorities and strategic directions. Works directly with the Medical Director, Clinical Services Director, members of the Clinical Services Management Team (CSMT) and other senior UHS administrators. Researches healthcare operations, service delivery advancements, and organizational structures to support high-quality, efficient, and effective services/policies/procedures and summarizes best practices. Designs and leads rapid process improvement cycles, including integration of client and staff input.
Performs ad hoc analytical studies on a wide variety of policies, programs and issues which are complex in nature to guide clinical management review, prioritization, and decision making (e.g. complex continuous quality improvement studies, benchmarking activities, utilization/access reports), patient complaint fact finding, etc.). Assists with coordinating peer review activities. Works closely with UHS Health Information Analyst and UHS reporting team.
Provides staff support to the Clinical Services Management Team (CSMT), including agenda development, note taking, and tracking and monitoring of action items.•Has thorough knowledge of the organizational development and effectiveness field, theories, models to assess, design and implement customized organizational interventions. •Proven project management skills with the ability to handle multiple projects simultaneously in a goal-oriented environment. •Ability to work effectively with project sponsors, including the ability to understand organizational issues and strategic directions and to deliver solutions that meet both effectiveness and efficiency goals. •Strong analytical/problem-solving skills. Ability to navigate through complex organizational, technical and/or business process problems and identify solutions. •Strong communication and relationship building skills to communicate effectively with all levels of staff and clients and influence, both verbally and in writing. •Ability to facilitate and influence. •Change management experience. •Knowledge of business process improvement techniques. •Ability to build effective, professional working relationships with a diverse staff in a complex organizational structure. •Demonstrated flexibility, adaptability, and ability to work with ambiguity •Experience in a large, bureaucratic organization. •Intermediate to advanced knowledge of common campus-specific computer applications. Ability to use healthcare practice management and health record systems. •Ability to focus on priorities, strategies, and vision within demanding timeframes. •Ability to use discretion and maintain all confidentiality.
Education and Training •Bachelor’s degree in related area and/or equivalent experience/training Employment is contingent on successful completion of: Background Check and Acceptable Medical Evaluation that includes infectious disease surveillance and proof of current required vaccinations or immunity levels
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.