The HIV Retention Specialist will be responsible for working with people living with HIV who are disengaged from HIV primary care. The Rentional Specialist offers services to ensure that they are able to connect to and remain engaged in care. This individual will work in concert with the Case Management team to assist clients in reducing barriers to medical care and to maintain adherence with medications and HIV treatment. It is expected that the Retention Specialist will provide services to clients for a period of time no longer than 6 months.
DUTIES AND RESPONSIBILITIES:
Coordinate with AFC Certification Coordinators and case managers to identify patients who have fallen out of care or are at risk of falling out of care based on eligibility assessment.
Monitor HIV patient data in Provide®, document primary care linkage and identify patients in need of additional program services or resources.
Provide assistance to those patients who are specifically interested only in Medication Assistance or Premium Assistance services and assist them in completing the required paperwork based upon desired services every 6 months.
Track no-shows and cancellations at the Medical Centers and refer to Early Intervention Service (EIS) workers to conduct extensive follow-up to re-engage patients who are at risk for falling out of care.
Completes client locator activities in the community in order to re-engage patients lost to care and struggling with compliance.
Conducts eligibility assessments, and goal plan development with the patient to reduce barriers to retention and adherence.
Document all patient encounters and measure progress towards accomplishment of client and program goals.
Conduct follow-up calls/texts/emails to patients with missed appointments.
Function as a resource to Medical Case Managers and Lead Agents around retention and linkage to care.
Maintain appropriate referral sources and contact persons for client access to community-based services.
Work with clients to link to Case Manager and medical services for 3 months
Qualified candidates must have flexible work hours, demonstrate unconditional positive regard for clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.
At least 2-3 years of direct service experience working in the field of HIV service provision. Computer proficiency is required as well as the ability to relate to people of diverse backgrounds, cultures, races, sexual orientation and gender identities or expression. Access to a reliable vehicle is preferred but not required with a valid driver license and proof of required automobile insurance.
Additional Salary Information: Competitive salary, comprehensive benefits and PTO package.
The mission of TPAN is: Saving Lives and Empowering Those
Affected by HIV/AIDS and Related Illnesses.
TPAN is Chicago's premier agency devoted exclusively to HIV/AIDS related services. TPAN began in 1987 when a small group of HIV-positive people gathered together with a desire to share experiences, exchange information, and to provide and accept support from one another. Today, TPAN serves thousands of people each year through our HIV prevention and support service programs, and reaches more than 100,000 nationally through Positively Aware, our well-respected HIV treatment education magazine.