Intake Coordinator – Psychiatric Transition Liaison Center- Orlando- Per Diem
Florida Hospital Orlando seeks to hire an Intake Coordinator who will embrace our mission to extend the healing ministry of Christ.
Located on a lush tropical campus, our flagship hospital, 1,107-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.
The Intake Coordinator – Behavioral Health completes pre-authorization insurance verifications, communicates Baker Act patient throughput barriers to the Leadership up-line timely, and effectively facilitates patients to a Baker Act receiving facility. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Excellent interpersonal skills and de-escalation skills in customer service matters
Ability to document accurately
Proficiency in Microsoft Word, Excel and Outlook
Scheduling flexibility: ability to work days, evenings, nights and weekends
Licensure, Certification, or Registration Required:
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
Remains abreast of all policies and standard operating procedures, facilitates patient throughput for hospital in Florida Hospital's 11-campus system with patients in the Emergency department and on medical floors.
Updates and maintains Waitlist for patients awaiting placement in a Baker Act receiving facility, tracks community daily census for placement opportunities.
Maintains continuity and accuracy in documentation, and timely follow up with units, departments, Center for Behavioral Health (CBH) and community leadership regarding placement barriers.
Assists in training new Intake Coordinators, attends weekly staff meetings, and maintains current knowledge of operational processes.
Verifies insurance benefits on all patients prior to admission to CBH and engages Emergency department and medical floor nursing team, Patient Access and Patient Financial Services in the verification process. Obtains pre-authorization and provides information to the Utilization Review Specialist, Utilization Review Case Manager and the Clinical Support Specialist to ensure clear communication, collaboration, accuracy and timely completion for operational and financial success of the Center for Behavioral Health.
Obtains the appropriate legal status documentation from CBH units/departments and community mental health providers for all patients on the Placement Waitlist.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Intake Coordinator opportunity with Orlando and apply online today.
Florida Hospital is dedicated to improving lives not only in Central Florida, but also around the world. As a destination hospital, we are committed to serving the health care needs of our patients with a holistic approach to heal the mind, body and spirit. We strive to be the hospital of choice for patients, physicians and employees. Over the last 100 years, Florida Hospital’s mission remains unchanged: to extend the healing ministry of Christ.