Summary: This position is responsible for the day-to-day operation of assigned CILA homes and supervision of ICILA Service Facilitators and/or Specialized Service Facilitators. This position requires 24-hour cell phone responsibility for staffing coverage and other house operation issues. It requires a flexible schedule including evenings, weekends, and some holidays.
Essential Functions * Responsible to ensure performance of job responsibilities in compliance with DHS Rule 115 and 116, CARF standards, agency mission, agency policy and procedure, program guidelines, and best practice. * Participate in the hiring process of CILA Direct Support Persons including scheduling TABE tests and second interviews at the CILA homes. * Schedule/conduct regular staff meetings and attend monthly Community Support Team Meetings for assigned homes. * Responsible for scheduling of CILA staff. Ensure that staffing is appropriate to meet the needs of the individual(s) served, complies with regulatory and agency requirements, and is within budgetary constraints. Approve time off per agency policy; complete and submit employee time sheet reports for review. * Monitor budgeted staff hours of each home, minimize overtime, and ensure hours are within budget on a weekly basis. * Supervise daily activities of all Direct Support Persons including performance appraisals and disciplinary actions. * Coordinate/develop weekly activity schedule and menu for the home. * Remain accessible by cell phone for 24-hour emergency staffing coverage and house issues. * Provide backup staff coverage in homes as needed for any permanent shift openings or emergency staff shortage. The CILA House Supervisor is responsible to work minimally one eight-hour shift per week providing direct support in one of their assigned homes. * Rearrange schedule when needed and as requested by CILA Operations Manager to help ensure that the needs of consumers are met while maintaining appropriate coverage at the home. * Responsible for all consumers' banking, including reconciling accounts, and submitting end of the month paperwork.
Education * High school diploma required.
Experience * Minimum of one year of experience working with individuals with developmental disabilities. * Prior experience in a residential setting is required; previous supervisory experience preferred.
License/Certification * DSP Certification by DHS.
Language * Proficiency in a second language a plus, but not required.
Additional Qualifications * Excellent communication skills, both written and oral. * Demonstrated ability to manage multiple priorities. * Proficient in the use of computers, software applications, and working knowledge of Microsoft Word, Excel, and Outlook. * Valid driver's license with a good driving record meeting agency insurance provider coverage requirements. Insurance documentation for use of personal vehicle. * Sertoma Centre provides service to "at risk populations" funded primarily by the State of Illinois. As such, the agency is subject to compliance with the Healthcare Worker Background Check Act, hereafter referred to as the Act. Consequently, all employees are subject to employment eligibility conditions set forth in the Act, both now and in the future.
Competencies (Knowledge, Skills and Abilities)
Communication * Represent the values and mission of Sertoma Centre, Inc. to other professionals, the general public, individuals served, and agency employees and ensures the dignity of individuals served by treating them with respect and dignity at all times. * Proactively seek solutions to issues before they become problems. * Work collaboratively with other agency staff and external customers to enhance communication, maintain positive work relationships, identify the needs of others, provide timely response, and promote teamwork for the common purpose of internal and external customer service.
Job Specific Skills * Demonstrate the capacity to manage multiple demands; with flexibility in adapting to new challenges, while maintaining priorities. * Demonstrated ability to work with a diverse group of individuals with a broad range of educational levels and a variety of cultural backgrounds.
Industry Knowledge * Understanding of the provision of person centered services in a residential setting.
Knowledge of Rules and Regulations * Knowledge and understanding of Rules 115, 116, and CARF. * Meet requirements of applicable licensing, funding, accreditation, and other state/federal regulatory agencies; including safety requirements and agency policies and procedures, through utilization of systems to ensure compliance with all standards.
Additional Job Responsibilities * Maintain site funds while ensuring they are used appropriately and within budgetary constraints (Cost of Care, consumer saving accounts, food/household money, and petty cash). Complete documentation for reconciliation. Coordinate site funds for activities. * Assist with the development, implementation, and maintenance of a quality assurance system for the Residential Department. * Provide open and authentic feedback to staff on a regular basis related to performance utilizing active listening skills and allowing constructive feedback. Complete performance appraisals in a timely manner. * Assist with monitoring medical care provided to consumers. This includes taking consumers on medical appointments to support the House Supervisor if needed. Collaborate with the Nursing Department to ensure all medical appointments are being completed and the flow of medical paperwork is functioning well. * Meet requirements of applicable licensing, funding, accreditation and other state/federal regulatory agencies; including safety requirements and agency policies and procedures, through utilization of systems to ensure compliance with all standards. * Communicate payroll information per policy and procedure. * Recognize staff talents, abilities, and interests and provide guidance to staff in utilizing these attributes to enhance performance, job satisfaction and overall department operations. * Function as a member or facilitator of agency committees, as appropriate.
Customer Service * Assist with monitoring medical care provided to consumers. This includes taking consumers on medical appointments, scheduling, and preparing medical appointment documentation prior to the visit. * Communicate in a professional, respectful, and effective manner promoting an atmosphere that is responsive to the needs and desires of individuals served. * Attend and actively participate in consumer's individual service plan meetings. * Advocate on behalf of consumers to promote personal success. * Ensure the dignity of individuals served by treating them with respect and understanding at all times. Ensures person centered programming for consumers in 24-hour CILA. * Ensure consumers are regularly going on community outings of their choice weekly. Ensure consumers are as independent as possible in regards to preparing their meals and completing their household responsibilities. Ensure those consumers who may need more support are receiving the proper amount of support in regards to activities of daily living.
Recordkeeping * Monitor ISP, Intervention Plans, data collection, and all written objectives for consumers. * Assist in maintaining individual program books, medical appointment books, medication books, and other CILA files. * Complete/monitor all required paperwork and documentation. * Oversee and ensure that all individual client funds/money is spent appropriately and all accounts are being reconciled with corresponding documentation following agency policy and procedure.
Safety * Monitor home for safety, cleanliness, and necessary repairs. Ensure that the physical plant and environment are maintained in a safe and orderly manner; that work orders are submitted as needed; that safety hazards are addressed immediately; that individual and agency property are protected against misuse or destruction. Ensure that sufficient household food and programmatic supplies are present and stored properly. * Ensure all drills and corresponding environmental paperwork is completed per policy and procedures. * Report and assist in investigations of work related injuries and illness in a timely manner and in compliance with established agency policy and procedure. * Actively assure the safety of consumers, employees and visitors by identifying hazardous conditions and/or at risk behaviors and intervening to correct potential risks. * Responsible for maintaining a safe workplace by following safety procedures, implementing good housekeeping practices and proper materials handling, enforcing the use of personal protective equipment when necessary and reporting all unsafe acts and conditions.
Training * Assist with training new staff regarding operations of homes, OJT, and programming for consumers. * Assist with coordination of in-service training for staff and consumers as needed. Assist with quarterly training for Direct Support Persons. * Attend all assigned training sessions, notifying supervisor of needed schedule changes to accommodate training date/times. * Maintain current status on all certifications. Monitor training history and schedule retraining for completion prior to certification expiration dates.
Policy, Procedures, and Regulations * Maintains knowledge and adherence to all department and agency policies and procedures. * Must stay current on policies contained in the Employee Handbook.