In addition to project management duties/expectations, the Epic Patient Access Team Lead will assume additional responsibilities. This position is responsible for collaborating with the Operational Departments to support all of the applications that support patient access (scheduling, registration, referral) workflows from an Epic and Non-Epic application perspective. This will include, but is not limited to Non-Epic applications such as call center technology, Eligibility vendors, ABN vendors, etc. The lead will be responsible for ensuring production support needs are met, optimizations are appropriately prioritized with the operational owners and that we are continuing to promote standardize design wherever possible. Structured and consistent communication forums will be established and Lee Health project management activities will be utilized. Take ownership and is accountable to lead a team in the implementation of assigned projects and/or support services to insure optimum quality design, timeliness, cost effectiveness, and supportability. The Epic Patient Access Team Lead is a working team member as well as the leader of the designated team of staff members. Leads, coaches, motivates and retains assigned staff, while promoting teamwork on assigned projects to achieve organizational expectations for the project/services. Accountable for the results and performance of the assigned team members as well as the overall team's accomplishments. Serves as a role model in the areas of work ethic, values, leadership, customer service and a genuine concern for patients and the community. Under the general guidance of their Manager, the Team Leader is responsible for formulating and managing the team which includes Recruiting and selection of team members Hiring, retention and termination of staff Supervision and leadership of assigned staff Mentoring, coaching and direction setting for team members Performing mid year and annual staff reviews.
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Lee Health is the leading provider of health care in Southwest Florida and has served the citizens of Lee County and surrounding communities since 1916. Lee Health consists of four acute care hospitals, two specialty hospitals and comprehensive health care services in facilities and office locations throughout Southwest Florida. With more than 1 million patient contacts each year, Lee Health is the fourth largest public health system in the United States and one of the largest in Florida. Lee Health is a progressive, financially sound health care provider with over 11,800 employees, 1,300 community physicians and 4,500 volunteers and auxilians.