If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)Primary Responsibilities: Positions in this function include those responsible for management and administration of multiple functions, or management of general business operations Manage daily operations of multiple levels of staff and multiple functions / departments across one or more business units Day to day site operations, management leadership internal and external to organization, accountable for financial and non-financial results (budgets and actuals) Project management and implementation, staff management Manages and is accountable for professional employees and/or supervisors Impact of work is most often at the local level Provides facility level oversight of the following areas: Financial Clearance (as assigned) Registration / Check-in, including Point-of-Service Collections Financial Counseling Patient Satisfaction / Customer ServiceDuties as assigned by the local client, including but not limited to Patient Scheduling, Bed Management / Patient Placement, MPTL (multi patient task list) and Switchboard and responsible for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas which includes: Service Level Agreement (SLA) and Master Service Agreement Agreement (MSA) compliance CHAN and other regulatory audit follow-up and compliance Client Liaison (i.e., Relationship development, program coordination)Customer Engagement (Patient Experience and Client Satisfaction): Participates in targeted customer engagement improvement initiatives Collaborates with and actively coaches assigned management and frontline staff in the implementation of strategies to improve the satisfaction and experience levels Monitors and evaluates the results of various service / satisfaction surveys and conducts analysis of data to identify and operationalize opportunities for improvements
Required Qualifications:5 or more years of Supervisory experience in Patient Registration in a hospital Program management skills with the ability to lead and manage multiple, concurrent running projects, prioritize tasks and adapt to frequent changes in departmental priorities Knowledge of process improvement techniques are essential to success, as is the ability to be a self-starter and work independently to move projects successfully forward Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC)Preferred Qualifications:Undergraduate degree MS 4 and Cerner experience Union Experience Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Patient Access, Acute Care Hospital, Santa Cruz, CA, California
Internal Number: 743963
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.