NYU Langone Hospital - Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The medical center is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Medical Center's anchor for healthcare access, growth, and delivery in the entire borough.
Position Summary: We have an exciting opportunity to join our team as a Patient Services Associate.
In this role, the successful candidate The Patient Service Associate performs the diversified clerical functions in Registration/Information, Appointments, Patient Care modules and other areas such as Medical Records. The Sr. PSA is responsible for the direct oversight of the PSAs in the assigned department. Duties may vary depending upon the needs of the work site. Maintains the security and confidentiality of patient information at all times.
Other functions as assigned by a supervisory staff.
Demonstrates an awareness of and respect for coworkers/patient's cultural background
Provides translation assistance as needed to facilitate the patient and provider interaction.
Reports problems with workflow, conflicts, further skill training and/or other related concerns to supervisory staff
Works in conjunction with the healthcare team, participating in site improvement efforts, accepting coverage assignments. Realizes integral role as part of a healthcare team and is an active participant regarding flow, patient care, process issues/suggestions, barriers to care and safety concerns
Discharge functions in accordance with LFHC discharge polices including, but not limited to:a)Create follow up appointments in accordance with the providers instructionsb)Create appointment for specialty services (including radiology) and ensure referrals are in place.c)Print all necessary documents for patients to take home'Appointment record'Referrals'Lab/Radiology formsd)Distribute Metro Cards when appropriate.
Telephone functions in accordance with LFHC telephone polices including, but not limited to:a)Answer phones timely in a friendly customer service manner including identifying the facility's name and PSA's first name.b)Identify the nature of the call and act appropriately.c)Take messages if necessaryd)Confirmation calls for upcoming appointments
Electronic Health Record (eHR) competencies in accordance with LFHC eHR polices including, but not limited to:a)Scanning insurance card, photo ID and consents and other forms as directedb)Capture patient photo for the eHRc)Web enable all eligible patients with email addressesd)Facilitate patient flow by changing visit status for office visit (including Check out when discharged)a)Failed Appts. -Change status to No Show and assign for recall'Monitor and address Recall bins as per Failed Appointment policy
Financial functions in accordance with LFHC Financial polices including, but not limited to:a)Insurance eligibility verification at every visitb)Collect Co-pays, Deductibles, Self-Pay Rates when applicablec)Uninsured patients- Determine eligibility for other financial programs and assist with application completiond)Performs Cashiering tasks as assigned.
Registration functions in accordance with LFHC Registration polices including, but not limited to:a)Visit registrationb)Translation needs & documentation of.c)Verification of demographic information including'Home Address'Proper phone number'Email addressd)Verification of Primary Care Providere)Verify Site Indicatorf)Obtain Photo ID and Insurance ID Cardg)Obtain consent for treatmenth)Offer new patient packages inclusive of LFHC programs and services, contact phone numbers, after hour information, HIPAA and advance directive information.
Greet all patients, family or other related individuals while maintaining excellent customer service at all times
Minimum Qualifications: To qualify you must have a High School Diploma or equivalency required PSA related experience Prior experience dealing with the public and in office procedures. Must be articulate with good interpersonal skills. Must have knowledge of computer keyboard able to type a minimum of 20 words per minute. Must be able to accurately enter data Willingness to devote the time required completing assigned tasks on schedule.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Hospital - Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Hospital - Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Hospital - Brooklyn's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
Please See Above
Internal Number: 60223822
About NYU Langone Health
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.