Expanding access to affordable, high quality health care starts here. This is where some of the most innovative ideas in health care are created every day. This is where bold people with big ideas are writing the next chapter in health care. This is the place to do your life's best work.(sm) The Manager leads a small team of Contract Analysts (the CAT team) responsible for various activities related to the provider network database which may include any or all of the following: database maintenance, reporting and extracting data for various reports and analyses, initiating database improvement. The team develops and maintains standards for database integrity and quality assurance, coordinate corrective activities to clean database and retain users, and manage communication processes with other departments regarding database improvements. Other responsibilities include conducting audits and providing feedback to reduce errors and improve processes and performance, maintaining current provider data to ensure the quality of the network, and may be responsible for representing the provider network area on company IT projects, reporting and tracking provider calls and complaints, or for the support, coordination, and production of the paper directory cycles. This role is a "working manger" who will lead the team and also perform many tasks that reside within the team. The contracts analytics team translates contract language for loading into provider management and claims systems . This position is office based in Minnetonka, MN. Primary Responsibilities:Provide leadership for team of CAT Analysts, including performance management, career guidance etc.Assess and interpret customer needs and requirementsIdentify solutions to non - standard requests and problemsProvide explanations and information to others on difficult issuesAct as a resource for others with less experience Work in a fast paced, high performance environment
Required Qualifications:5+ years of data analysis and / or audit experience within the healthcare industry2+ years of experience in managing cross functional projects 3+ years of customer response / customer service experience 1+ years of experience with NDBAt least an Intermediate level of proficiency in MS ExcelPreferred Qualifications:Previous leadership or managerial experienceProvider data contract loading experienceClaim experienceExperience with COSMOS, FACETSProficiency with MS PowerPointIntermediate level of proficiency in tracking, trending and reporting on metricsExperience writing policies and procedures Strong organization and interpersonal skillsUndergraduate degreeCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Managerial, data analysis, healthcare industry, provider data, customer response, customer service, Maple Grove, MN, Plymouth, MN, Eden Prairie, MN, Minnetonka, MN, Minnesota, UHG Main Campus
Internal Number: 747401
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.