Care Advocate Liaison –Magic Parties – Orthopedic/Sports Medicine – Celebration
Orlando seeks to hire a Care Advocate Liaison who will embrace our mission to extend the healing ministry of Christ.
Located on a lush tropical campus, our flagship hospital, 1,107-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.
Monday – Friday; 8a – 5p
The Care Advocate Liaison – Magic Parties is the patient centered care navigator who works on behalf of Florida Hospital's (FH) preferred and partner networks to enhance the overall patient experience for members of the Magic Parties (Orlando Magic, Solar Bears, and Lakeland G League). Responsible for the direct relationship with the Director of Player Development (or their designee) of the Magic Parties for the purposes of seamless, timely access to, and step-by-step coordination within the FH network. Interacts with patients, families, physicians, and medical staff to facilitate a positive health and wellness experience. Establishes relationships with patients by providing emotional support through active listening, utilizing healthcare experience and providing quality customer service effectively throughout interactions. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Knowledge of Florida Hospital's network infrastructure and roles of the interdisciplinary staff and service personnel
Knowledge of the Preferred Provider Networks, including the Clinically Integrated Network (CIN) staff, services, and processes
Healthcare knowledge to provide effective and appropriate support to the Magic Parties members
Ability to recognize and safeguard confidential information, maintain HIPAA guidelines, and provide superior discretion as it relates to high profile consumers or members
Ability to deal with senior managers, company executives, community leaders, athletes and their families
Strong customer service skills, and ability to handle difficult patients and families related healthcare issues
Ability to build rapport and work in a supportive way with the patient, family and the healthcare team to troubleshoot and resolve issues
Ability to handle stressful situations, work on multiple projects, be flexible and adaptable to change
Planning and organizational skills, with emphasis on documenting appropriately
Computer skills in Microsoft Office (Outlook, Word, Excel) (Preferred)
Ability to learn various scheduling and customer relationship management software (Preferred)
Bachelor's degree in Business, Healthcare Administration, Marketing, or related field
Three years of experience in clinical healthcare and two years of experience in customer service
Master's degree in Business, Healthcare Administration, Marketing, or related field (Preferred)
Five years of experience in clinical healthcare (Preferred)
Licensure, Certification, or Registration Required:
Registered Nurse (Preferred)
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
Acts as a liaison between the Magic Parties, patient, and the Florida Hospital network and partner networks.
Uses healthcare experience to provide patient or family with various services, including navigation of FH system, understanding of diagnosis, treatment and medications.
Ensures complete resolution and communication of inquiries or concerns brought forward regarding access for Magic Parties' members to FH network.
Manages and develops processes across FH Network for timely execution of partner's needs for services, consultations, etc.
Adheres to after-hour on call schedule as established for 24/7 or 365 access by Magic Parties.
Meets regularly with each entity of the Magic Parties to develop a smooth process for access to care and communication.
Logs information (non-HIPAA information only) on Customer Relationship Management system.
Maintains most current knowledge and skills pertaining to the Care Advocate role, while adhering to professional and ethical standards of practice.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Care Advocate Liaison opportunity with Orlando and apply online today.
Care Advocate Liaison, Orthopedic/Sports Medicine, Celebration
Florida Hospital is dedicated to improving lives not only in Central Florida, but also around the world. As a destination hospital, we are committed to serving the health care needs of our patients with a holistic approach to heal the mind, body and spirit. We strive to be the hospital of choice for patients, physicians and employees. Over the last 100 years, Florida Hospital’s mission remains unchanged: to extend the healing ministry of Christ.