Seeking Facility Security Staff for immediate openings at the Harris Theater in Millennium Park, one of the premier venues in the city for local and national performance.
Harris Theater Facility Security Staff performs routine security functions to ensure the protection of the facility and its assets along with the safety of the Harris Theater’s staff, users of the space and visitors. Other responsibilities include: manages access to the building; monitors any incidents and reports them to their direct supervisor; performs related duties as required. Since the Security Staff are the first impression of our organization they must project a positive image in accordance with policies of the Harris Theater and must possess superior customer service skills.
Harris Theater Security Staff are scheduled for shifts during 7 AM – 11PM for normal building operations and performances.
Accountabilities and Responsibilities:
Responsible for completing opening and closing procedures, securing the office, and being stationed at the entrance desk during operating hours.
Screens visitors/guests to ensure the safety of the building and that all individuals are directed to the appropriate area.
Handles all incoming phone calls and verifies all delivery and mail details.
Maintains the highest levels of professionalism and customer service to patrons, visitors, users of the theater and staff members by greeting all in a friendly and courteous manner.
Maintains a safe environment by monitoring the facility through both the security cameras and physical routine checks of the space during operating hours and during performances and events.
Directs and assists in emergency protocol as needed.
Reports unusual activity or suspicions of safety issues to the Security Supervisor or administration in a timely fashion.
Documents incidents in a timely manner, capturing details and an accurate record of facility activity in Daily Activity Reports.
Qualifications / Skills
Ability to keep up with fast paced environment and to multi-task.
Sound judgment and knowledge of ethical practices.
Problem solving skills; ability to take charge, especially in emergency situations.
Ability to follow written and oral instructions; ability to take personal responsibility for mistakes and learn from them, while consistently following up with analysis and corrective action.
Strong oral communication skills, human relations and interpersonal skills; team oriented.
Effective listening skills; ability to effectively communicate with patrons, users of the theater and staff alike, concise and friendly manner whatever they need to get across to the person, whether it be directions or instructions to leave the premises; good communication also involves smiling when appropriate, making eye contact and displaying open posture.
Impeccable attendance and punctuality
This is an hourly, part time position. Applicant may be asked to authorize a background check. Please provide a cover letter, resume, and indicate the position you are applying for in the subject line. No phone calls, please!
Candidates must be able to work days, nights, weekends, holidays, be able to stand for long periods of time, and lift up to 25 pounds.
20 Hour Unarmed Security Training & PERC Card Holder
Proficient in Microsoft Word and Outlook
High School Diploma or equivalent required, Bachelor’s Degree preferred
A minimum of 2-3 years of highly successful related experience
About The Harris Theater for Music and Dance
The Harris Theater’s mission is to partner with an array of Chicago’s emerging and mid-sized performing arts organizations to help them build the resources and infrastructure necessary to achieve artistic growth and long-term organizational sustainability. The Theater supports this mission by providing these partner organizations subsidized rental, technical expertise, and marketing support, thus allowing the organizations to focus on what they do best – bringing the finest music and dance to the public. Additionally, the Harris Theater is committed to presenting world-class music and dance organizations in order to maintain its reputation as a venue of growing importance as well as to help build audiences for the Theater’s resident companies. Lastly, an important part of the Theater’s mission is to advance arts education for children and adults through public school initiatives and community engagement. Through these education and community outreach efforts, the Theater fosters further understanding of the arts and builds long-term audiences for the resident companies performing at the Theater.