We have an opening for a Full Time position as Director of Client Operations!
This will be a remote position but candidate must be based in TX (preferably in the San Antonio area) with easy access to air travel.
Candidates with Multi-site management preferred.
Premise Health is a leading worksite health and patient engagement company dedicated to improving the cost and quality of employee healthcare. We believe healthcare should be about helping people get, stay and be well. That's our mission and it's the foundation of everything we do. With more than 40 years of experience, Premise Health manages more than 500 worksite-based health and wellness centers across the country. The company serves more than 200 of the nation's leading employers, including a significant number of the Fortune 1000.
Summary: This position oversees and directs the operations management of multiple employer worksites across all lines of health and fitness related services within a geographic area. Is a subject matter expert and provides expertise managing or mentoring Health Center Leadership staff.
Essential Functions :
Serves as main client contact to support retention and growth of business through concerted emphasis on client satisfaction, value added proposition, effective operations, and meeting client budgets.
Provides effective coaching and mentoring at the site level.
Manages site level supervisors.
In collaboration with finance, creates site budgets and the analysis and management of factors related to staffing, capacity, ROI, budget, margins, service offerings, and performance metrics to ensure P & L oversight.
Demonstrates the ability to handle multiple lines of service and multiple clients.
Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate.
Coordinates and communicates across remote sites and shares best demonstrated practices with peers.
Implements processes and develops action plans to improve overall performance of individual sites, customer services issues and drives overall operational efficiency and compliance and customer service
Identifies and solves problems with an emphasis on developing proactive, productive approaches utilizing internal (corporate and regional) support functions.
Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
May be asked to complete ad hoc projects.
Oversees the management of up to 15 remote centers with multiple lines of service.
Manages the relationship of up to 10 clients.
Manages a portfolio of $2M - $10M in Gross Annual Revenue
Manages up to 10 - 50 FTEs.
Bachelor's degree in a related field preferred or equivalent work experience.
Degree in clinical field strongly preferred
5+ years'experience in a business environment or related industry, managing others
Experience with Occupational Health preferred
Experience managing remote teams
Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred.
Experience in an Operations function desired
Prior budget and P&L responsibility desired
Demonstrated experience with medical information management systems
Knowledge and Skills:
Demonstrated process or efficiency management.
Strong Excel, PowerPoint, Word and Outlook skills required
Strong written, verbal and presentation skills required
Excellent demonstrated follow up skills & attention to detail
Ability to work both independently and as a team member
Strong relationship building skills
Ability to interact at all levels of the organization (both internal and external)
Demonstrated strong leadership skills
Demonstrated adaptability and ability to manage change
Knowledge of Workers'Compensation, Medicare and/or clinical standards of practice preferred.
If you want to join a team of knowledgeable, compassionate, like-minded healthcare professionals, join Premise Health for an unlimited opportunity with the company that is changing the face and the place of the healthcare industry as we know it.