Patient Service Representative - Clinic Float Pool
January 13, 2018
In this position, the PSR assists patients in person and via the phone by making appointments, collecting and entering demographic and insurance information into the electronic system accurately, collecting money and directing calls to appropriate clinic personnel. In addition, this position is responsible for preparing, maintaining, and facilitating access to patient medical records for the purposes of patient care. Job roles and responsibilities emphasize a patient-centered, team-based approach to care and support each team being trained to the highest level of function by the state law.
Essential Duties and Responsibilities
General Reception and Registration Functions
Positively represents St Vincent Healthcare at all times. Greets the patient, answers the telephone, communicates general practice information to patients and family members using provided customer service techniques and organizational scripting. Provides patients with appropriate paperwork and assists patients in the completion of the documents as needed.
Gathers accurate information by interviewing patients, verifying insurance coverage, recording information using registration software, and obtaining signatures for each patient encounter.
Confidently collects co-payments, past due balances and payments at time of service
Handles cash and other payments per established cash control systems established by the organization
Utilizing provider protocols, schedules appointments, referrals and diagnostic tests, and maintains updates and distributes schedule
Reviews and corrects claims that are assigned via electronic work queue in a timely fashion
Compiles, processes and maintains records to appropriately scan to patient chart. Performs quality assurance functions on electronic files
Pulls and prepares charts for visits, telephone calls, and per staff request, prioritizing based on
We reveal and foster God's healing love by improving the health of the people and communities we serve, especially those who are poor and vulnerable.
Inspired by our faith,
•We will be distinguished as the premier person-centered health system and trusted partner.
•We will share accountability with clinicians and other stakeholders to coordinate care across all settin...gs and improve access, quality, health outcomes, and affordability.
•We will grow as community-based health networks to serve more people in partnerships with others who share our vision and values.
Caring Spirit - We honor the sacred dignity of each person.
Excellence - We set and surpass high standards.
Good Humor - We create joyful and welcoming environments.
Integrity - We do the right thing with openness and pride.
Safety - We deliver care that seeks to eliminate all harm for patients and associates.
Stewardship - We are accountable for the resources entrusted to us.