GENERAL SUMMARY: The Quality Manager is responsible for the supervision and overall operations of the quality coordinators. Develops, facilitates and coordinates quality improvement programs (clinical, operational and service line) resulting in improved patient care, operations and patient experience. Responsible for providing strategic direction in all domains of practice including quality and safety, cost, service and operations. Acts as internal consultant linking Hospital improvement projects and initiatives to strategic priorities. Collaborates with Hospital and Medical Staff leadership on special projects relating to improved operations, processes and procedures. Provides direction, training and development involving all aspects of quality improvement.
ESSENTIAL FUNCTIONS AND DUTIES:
Collaborates with Hospital and Medical Staff leadership to identify and respond to issues affecting the delivery of patient care. Researches and recommends strategies and best practices and assists with the implementation of programs to increase patient care quality, excellence in operations and customer service.
Consults with various departments, service line leadership and committees on the design, structure and implementation of quality improvement programs.
Leads and facilitates cross-functional teams focused upon the implementation of quality improvement initiatives designed to improve patient care, safety and overall operations; consults on the redesign of systems and processes.
Develops, analyzes and presents quality improvement metrics and benchmarks. Utilizes dashboards, balanced scorecards and data analysis methods (i.e., control charts, run charts) to accurately display and measure performance variables.
Functions as a quality expert in collaborative projects, grant initiatives, various committees and other hospital projects.
Assists with the development of Quality University and implementation of coursework and training programs for Hospital and Medical Staff leadership and the caregiver community on selected quality improvement tools, methods and techniques.
Collaborates with various members of the Hospital's global quality and patient safety team (i.e., Risk Management, Patient Safety, Nursing Quality, Operations, etc.) and assists with the planning and execution of the Hospital's quality and patient safety strategic plan.
Develops and disseminates quality improvement reports to the various Hospital and Medical Staff committees and assists in their preparation for Board meeting presentations.
Facilitates sentinel event investigations and root cause analysis; conducts proactive risk/quality assessments using techniques such as FMEA's.
Bachelor's Degree in Healthcare related field; Master's Degree highly desirable.
MINIMUM WORK EXPERIENCE:
Minimum five (5) years experience in Quality and/or Operations Improvement; Project Management experience highly desired.
KNOWLEDGE & SKILLS:
Demonstrated knowledge of quality improvement principles and practices (i.e., rapid cycle improvement, Six Sigma, Lean, balanced scorecards, etc.), project management, patient safety concepts, data analysis, data management and statistical process control in healthcare.
Demonstrated knowledge of external regulatory and accreditation agency rules and regulations.
Demonstrated knowledge of facilitating and coordinating healthcare improvement projects with previous quality improvement project experience.
Proficient computer skills with extensive experience using various software application such as MS Excel, Word, Access, Powerpoint; Crystal; and reporting software applications.
High-level skill in the use of complex data in business/value development and the ability to analyze data and draw meaningful conclusions.
Excellent oral, written, "platform" and interpersonal communication skills. Ability to work independently.
Schwab Rehabilitation Hospital is a freestanding, not-for-profit, 102-licensed bed facility onChicago’s West and Southwest Side that offers comprehensive inpatient and outpatient programs foradults and children. Schwab is a proud member of Sinai Health System and the first fully licensed andaccredited rehabilitation hospital in the Midwest.Our therapists see patients through the entire continuum o...f care, from acute inpatient admissions atMount Sinai Hospital, to inpatient rehabilitation and outpatient therapy services at Schwab. We alsohave a hospital-based rehabilitation-focused short-term sub-acute unit at Schwab that provides boththerapy and nursing services with exceptional outcomes.Our rehabilitation team takes a holistic, interdisciplinary approach to address the physical, cognitiveand psychosocial needs of each patient. Each patient is assessed and provided with a personalized careplan tailored to help achieve maximal independence and function. Schwab offers seven treatmentgyms featuring private treatment rooms, a warm-water indoor therapy pool, and an award-winningtherapeutic roof top garden.