Access Services supports the Harvard Library mission by delivering a high standard of service; cultivating a welcoming environment that is supportive of academic research and inquiry; stewarding the university collection; and connecting the academic community to the vast array of library resources. We support the teaching and scholarly mission of the University through collaborative partnerships with the community of students, scholars and professionals at Harvard and beyond.
Reporting to the Associate Director of Access Services for Faculty of Arts & Sciences (FAS) Libraries, the Access Services Librarian leads a team of Access Services staff at the Tozzer Anthropology Library and the Harvard-Yenching Library to provide access to Harvard Library and its collections. In addition, the Access Services Librarian assists the Associate Director of Access Services for FAS Libraries and a fellow Access Services Librarians in coordinating daily operations and maintaining services across the FAS library system. The Access Services Librarian performs a variety of managerial and operational duties requiring substantial knowledge of library systems and procedures to provide access to collections, process library materials, and assist patrons in identifying, gaining access to, and using of library resources. This highly visible position operates in a busy environment and involves actively assisting users and monitoring multiple library functions.
Duties and Responsibilities: Management and Leadership: Direct and supervise the daily Access Services operations of the Tozzer and Harvard-Yenching Libraries; lead day-to-day activities for a group of 5.5 FTE (full time employees); manage public service, circulation, re-shelving, and resource sharing activities, setting high patron service standards and solving complex and time-sensitive problems; responsible for ensuring that unit meets operational expectations, including hours of operation and service standards; plan and prioritize daily workflows; assign tasks and projects to team members; approve reported time and paid time off requests for staff; communicate departmental goals, policies, procedures, and best practices in staff meetings and through written documents; collect and monitor information about library usage, workflows, and processes; develop, document, and refine procedures and workflows; coordinate activities with other Access Services units, work collaboratively with colleagues to achieve common goals; offer input into hiring staff, manage performance evaluations of team staff
Circulation: Oversee the Access Services work areas; oversee tasks associated with the automated circulation system (charge/discharge and renew materials, create holds and recalls, change item statuses); communicate and enforce library policies; assist patrons with the use of the HOLLIS catalog and the library system to manage patron account information; process item requests; manage requests for off-site Depository materials; process incoming Harvard Depository materials and transfers from other libraries; support security measures; supervise student workers.
Please see the Additional Information section below for more duties and responsibilities.
Duties & Responsibilities Continued: Reference & Information Services: Supports and reference services by identifying, answering and reporting questions at the Tozzer Library, in person, by telephone, by e-mail, online, or by other means. Assists users in locating library resources, recommending databases, or software (e.g., Anthropological Literature), refers patrons to prepared guides and web sites (for example, Finding Full-Text Books Online: An FAQ), and providing referrals to colleagues and resources beyond Tozzer. Provides high-quality customer service to patrons of the Tozzer Library, including anticipating needs and pre-positioning resources (for example, checking to confirm that computers and printers are operational, and notifying the IT liaison when problems arise). Stays apprised of new information, resources, software tools and changes in policies relevant to assisting library patrons. Answers informational and directional questions about the Tozzer and Harvard-Yenching and other Harvard Libraries. Assists in providing access to Tozzer Library Special Collections materials. Maintains an awareness of role of Access Services and its function within the Harvard Library and the University as a whole
Course Reserves: Oversee course reserve operation at the Tozzer and Harvard-Yenching Libraries; organize workflow and distribute work to staff and student workers; process course reserve requests and perform physical processing of reserve materials; supervise student workers processing reserve materials, communicate reserve policies and procedures to students, faculty, and teaching staff
Library Equipment:Oversee, maintain, troubleshoot, and coordinate service maintenance for public photocopiers and scanners, public computer workstations, public printers, and microform readers; assist patrons in using Crimson Cash and/or local School-based print accounts
Student Workers: Hire, supervise, train, adjust schedules, and assign tasks to student workers; oversee performance of daily tasks; address coverage gaps; approves reported time for student workers
Stacks Maintenance & Re-shelving: Oversee re-shelving and stacks maintenance; monitor and maintain collection stacks in proper order and oversee arrangement of items on shelves; supervise and assign tasks to student workers charged with re-shelving and stacks maintenance projects; participates in collection management projects
Resource Sharing: Support resource sharing activities, including processing Scan & Deliver, Borrow Direct, Interlibrary Loan workflows, and overseeing student workers; help troubleshoot workflow or equipment problems
Physical Facility: Monitor building; maintain awareness of physical condition, use of space, etc.; identify and resolve/report problems as appropriate; conduct periodic building walk-throughs and clear building at closing time; assists users with disabilities in accessing library materials
Fines & Billing: Oversee the provision to patrons of basic information regarding overdue fines owed and refers patrons to the library billing office as appropriate.
Other:Resolve high-level problems for users through the exercise of sound judgment and the interpretation of established guidelines; develops and implements procedures and workflows, initiates improvements; collect and record information about library usage, workflows, and processes and create reports; effectively communicate with library patrons and colleagues in person, by telephone, and through email and other electronic media; work cooperatively with other library departments on projects and to coordinate routine workflows; participate in committees and working groups; support Access Services activities in other units; other tasks and duties as assigned.
Salary Grade: 056
Union: 00 - Non Union, Exempt or Temporary
Masters of Library Science or equivalent education or work experience required
Minimum of three years of academic library experience and strong public service orientation required
Three or more years' supervisory experience with demonstrated commitment to mentoring, training, and staff development.
Ability to successfully deliver excellent customer service and prioritize service needs in a busy, dynamic public service environment required
Academic background in anthropology, archaeology, or related field strongly preferred
Facility with standard office software (Microsoft Word and Excel, email, calendaring applications, etc.) required
Excellent oral and written communication skills required
Academic library experience is strongly preferred
Experience with an online library catalog and management system (particularly Ex Libris's Aleph or Alma systems) and familiarity with electronic academic library resources preferred
Bibliographic facility in western European languages preferred
Sensitivity to working in a diverse user environment
Ability to solve problems effectively and exercise discerning judgment
Ability to prioritize multiple tasks and work productively in a team environment
Ability to perform repetitive work tasks with overall accuracy, effectiveness, and attention to detail
Adaptable, able to flexibly adjust to changing workplace needs. Please note that this an all-hands-on deck environment, so flexibility regarding the range of daily activities is critical.
This position involves regularly lifting and moving loads weighing up to 50 pounds; must be able to push heavy library book trucks
This position requires bending, squatting, stretching, and climbing small step stools when needed to retrieve books and shelve them
At the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University's mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success.
We encourage individuals with diverse backgrounds, experiences and abilities to apply to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world's most consequential problems, requires that we not only reflect, but also champion our diverse society.
A global leader, the Harvard Library is a pre-eminent research library that acquires, disseminates, and preserves knowledge. Harvard's Library holdings range from traditional print collections to rapidly expanding inventories of digital resources. It is the work of the Harvard Library to provide the University's faculty, students, and researchers—now and in the future—with comprehensive access over time to all of these materials.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. T...he University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.