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We have an exciting opening for a Program Manager position within the Ronald O. Perelman Department of Emergency Medicine¿s Research Division. In this role, the successful candidate will primarily work on an innovative, Patient Centered Outcomes Research Institute-funded project comparing the effectiveness of nurse-delivered telephonic versus specialty outpatient palliative care in older adults with serious illness discharged from the Emergency Department.
The Program Manager will be responsible for coordinating research activities across all participating clinical sites (nine total) and supervising study staff. In addition, the program manager will be responsible for the development, promotion, direction and coordination of the trial, including research design, budget, staffing, logistics and other supportive functions for the assigned trial sites. He or she will facilitate and have overall responsibility for the administration of assigned trial activities (staff on-boarding process, following up with study sites, assisting in the submission of IRB/EC/national regulatory documents, developing budgets, scheduling meetings, planning, organizing and coordinating events, training others etc). He or she will work autonomously with limited oversight. Oversees the financial and protocol development for the assigned studies. Assists with managing the recruitment process, enrollment, grant submissions, and study coordination. Performs intra-operative monitoring and serves as liaison with internal and external funding agencies. Ensures the accurate execution of research protocols in accordance with Good Clinical Practices, HIPAA and required obligations to patient/subject, Principal Investigator, research team and the sponsor.
Oversee development of operational plans (including policies and procedures) and monitor the progress and performance of research quality, data integrity, timeliness of deliverables, regulatory compliance and adherence budget. Manage all day to day operations of program.
¿ Develop and implement a project management system in concert with key partners and oversee tracking of grant progress. Ensure development of appropriate operational plans for all clinical research projects; including work flow, project-specific work instructions, documentation, quality control, roles and responsibilities, and timelines.
¿ Identify operational problems, issues, obstacles, and barriers across all projects based on established metrics,audit reports, input from project leaders, faculty, grants managers, business development staff and sponsors.
¿ Manages research budgets to ensure accurate forecasting and appropriate sponsor and NYU Langone Health Guidelines have been addressed. Works with divisional/departmental team to track and validate research-related billing and collections. Working closely with the Divisional Administrator, tracks and monitors all monthly revenue and expenses on grants. Will raise and address any concerns/issues that arise.
¿ Understands and supports the research mission, representing it as needed to internally as well as groups/organizations external to NYU Langone Health. Fosters collaborative relationships throughout the medical center as well as the external research community. Proactively works with institutional peers to improve collaboration and operational efficiency, ensuring that efforts are at the forefront of changes and system implementation.
¿ Oversee direct and indirect reports responsible for recruitment and retention, training and implementation, program evaluation, data management and dissemination across nine sites.
¿ Responsible for ensuring that research efforts are in compliance with NYU Langone Health guidelines, state and federal regulations by monitoring and evaluating the quality and appropriateness of research activities. Monitor the progress and performance of program on an ongoing basis and ensure that everything is in compliance with the NYU Institutional Review Board (IRB), regulatory requirements and quality standards, in accordance with agreed upon timelines, and within budgetary limits. Ensure that delays are identified and that appropriate interventions are implemented to meet timelines. Ensures that any pending compliance issues for sponsors are addressed and dealt with timely. Takes responsibility for compliance with federal accounting guidelines on grants, purchases and time and effort. Ensures that that federally sponsored program files and information are up-to-date. Develop internal policies pertaining to grants and contracts. Keeps current with sponsor policies to address responsibilities of the grants office and discusses workflow processed with the team to ensure efficient processes are in place.
Oversees and coordinates all site study close-out activities
Acts as the primary liaison and resource to assigned sites for protocol related questions and GCP related matters
Develops study SOPs and documenting best practices
Develops, prepares and revises training materials, develops curriculum, database management and ensures satisfaction through various measurement tools.
Attending and co-lead training meetings/webinars, team meetings as required
Responsible for the management, generation, analysis and compiling of study progress reports, financial reports and metrics for a wide audience, including NHLBI, the Steering Committee, DSMB, etc.
Recruit, hire, train and supervise Clinical Research Associates, volunteer Research Associates, and ensures all policies and procedures are being adhered to and implemented. Responsible for completing annual performance reviews through ePerformance.
Frequent out of state travel to visit participating sites and facilitate trainings
Participates in special projects and performs other duties as required.
1. Bachelor¿s degree or equivalent in health care administration or related discipline. 2. Minimum of four years¿ progressively responsible related experience coordinating clinical/research trials studies. 3. Proficiency in using various Microsoft Office applications such as World, Excel, Access, Power Point and Outlook. Familiar with Internet applications. 4. Effective verbal and written communication skills, and strong analytical, organizational and interpersonal skills. 5. Ability to interface effectively with all levels of management and work and communicate effectively with both internal and external customers. Ability to work within a team environment as well as independently. 6. Commitment to continuous learning as required by department administration. 7. Ability to make decisions independently. 8. Ability to manage time, multi task and prioritize work. 9. Strong understanding and knowledge base of coordination requirements associated with clinical/research trials. 10. Ability to identify, analyze and solve problems; ability to work well under pressure.
Preferred Qualifications: 1. Masters Degree in health care administration or related discipline is preferred 2. Clinical Research Coordinator (CRC) Certification is preferred (required in some disciplines). 3. Knowledge of basic medical terminology is preferred. Experience working in an Academic Medical Center preferred
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU School of Medicine's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only fi...ve hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.