Facility Methodist Health System Department Organizational Effectiveness Schedule Shift Day Hours 8:00-4:30
The Clinical Patient Experience Coach (RN) is responsible for supporting system-wide programs, initiatives, projects, and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional. This role provides a unique opportunity for an experienced nurse to employ his or her clinical expertise and passion for patient-centered care towards providing others with the support and coaching necessary to improve patient experience in their respective areas.
Your Job Requirements:
Minimum five (5) to seven (7) years of experience and demonstrated ability to achieve results/drive up service scores in the areas of service excellence or customer relations.
Certified Patient Experience Professional (CPXP) certification preferred.
Bachelor's degree (BSN)
Minimum of three (3) years relevant experience in the areas of process improvement, change management, or equivalent.
Proficiency in basic statistical and non-statistical data analysis and the interpretation customer satisfaction/experience data.
Your Job Responsibilities:
Provide internal coaching and consulting to system and hospital-based leadership and staff in order to drive patient experience improvement and help to ensure the achievement of PE-related goals.
Perform assigned unit-level data analyses and process observations in key hospital service areas (i.e., inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps. Identify improvement areas and provide recommendations and proposed action plans to local leadership.
Assist leaders in the development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so.
Periodically provide useful and explanatory reporting to key stakeholders regarding improvement progress in the targeted hospital "focus areas".
Identify and evaluate internal and external service-related best practices and implement/promote them across the health system.
Monitor PE change efforts and evaluate results. Perform periodic auditing to ensure the consistent application of evidence-based tools and techniques.
Collaborate with local leaders to prioritize initiatives and facilitate work teams.
Participate in local entity patient experience team meetings and other action committees and provide support for local patient experience champions.
If active, participate in local patient advisory councils and utilize feedback to inform local patient experience strategies and tactics.
Serve as a resource for performance improvement efforts in support of the local patient experience strategy.
Identify learning needs and assist in the design, implementation, and delivery of training interventions aimed at improving facility service performance.
Work closely with other members of the MHS PE team to ensure consistency in the efforts towards maximizing patient experience across the system.
Maintain strong working relationships with PE vendors and user groups.
Who We Are Methodist Health System is comprised of Methodist Dallas, Methodist Charlton, Methodist Mansfield, and Methodist Richardson Medical Centers, Methodist Campus for Continuing Care, as well as the Methodist Family Health Centers and Medical Groups.* Our service area stretches from Mansfield and southern Dallas to Richardson and McKinney, covering a population of more than a million. Methodist Health System is a collaborative, supportive, and communication-rich environment where teamwork and your ideas matter. Your career growth matters, too. And we promote that with education and opportunities for advancement. We're proud to be the first member of the Mayo Clinic Care Network in Texas, where we collaborate with a national leader in health care to improve the delivery of care through shared medical knowledge and research. Professionals thrive at Methodist, which is why we've earned:
Best Places to Work by the Dallas Business Journal 14 years in a row
2015 Texas Award for Performance Excellence (TAPE), Quality Texas Foundation
150 Great Places to Work in Healthcare by Becker's Hospital Review six years in a row.
Where You Will SHINE Methodist Health System believes its greatest asset is the team members in our organization that values and encourages diversity and inclusion in all aspects of our organization. These are our guiding principles:
To improve and save lives through compassionate quality health care.
Vision for the Future
To be the trusted provider of integrated quality health care in North Texas.
Methodist Health System core values reflect our historic commitment to Christian concepts of life and learning:
Servant Heart - compassionately putting others first Hospitality - offering a welcoming and caring environment Innovation - courageous creativity and commitment to quality Noble - unwavering honesty and integrity Enthusiasm - celebration of individual and team accomplishment Skillful - dedicated to learning and excellence
Where You Are Valued We know that employees who are happy, healthy, and fulfilled take better care of patients. We also know that caring for our employees as individuals makes us a better organization. Our benefits include:
Medical plan choices
Dental and vision plans
Employee assistance program
Flexible spending account
Paid time off
Extended illness benefits
Weight management, tobacco cessation, and prenatal programs
Basic and volunteer life insurance
Short-term and long-term disability
Retirement plans with matched contributions
Leave of absence
Contact: Emmanuel Mati Email: email@example.com