Professional Area: Supervisory Employment Category: Fulltime Staff Job Function: Food and Dining ServicesWage Band: 114H
Department/College Description RIT Catering is currently hiring for the role of Catering Sales Supervisor. This position is responsible for overall management, maintenance, and user training for RIT Caterings event management software. Assist Sales Manager and Operations Manager of Catering to ensure that all phases of the event planning process are completed in a professional manner. Guide customers through planning and execution of events. Work closely with clients to ensure their expectations are exceeded; provide supervisory support as needed. Collaborate with the Sales Manager on administrative duties including fiscal responsibility. Must have a good working knowledge of available resources, and the ability to communicate well with others verbally and in written form.
Detailed Job Description
Responsible to all customers and co-workers to provide excellent service in a friendly, sincere and courteous manner. Must maintain a professional demeanor at all times.
Coordinate catering requests for major institute functions: Board of Trustee meetings, Commencement, Imagine RIT, NRS Gala, Brick City Weekend, President's Alumni Ball, RITiree Picnic, Orientation, Veterans Day Breakfast, Liberty Hill and other President's Office events. Represent the Catering Department at related logistic committee meetings
Plan event logistics for internal groups and external clients, on and off campus
Advise clients on space usage, menu planning, service type, room arrangements, and pricing
Verify and confirm specific event details with customers including all changes and modifications; maintain and update event management software on a daily basis. Ensure timely communication of event changes to event and production staff
Oversee logistics for catering operations at the Gene Polisseni Center - collaborate with the athletics department to plan all athletic-related catering; season ticket holder club lounge dinners, alumni hospitality, suite hospitality, team meals, and tailgate parties. Take reservations for the GPC Club Lounge Faculty and Staff luncheons, and maintain menus and pricing online. Monitor general GPC Lunches email account, respond to customers' questions and concerns in a timely manner
Work closely with the Events Manager for the University Gallery & Global Village Plaza to ensure flawless catered events in our exclusive catering rights spaces
Perform administrative activities, reports, billing, record keeping and other related tasks
Collaborate with other campus service departments (Facilities Management, Tech Crew, Production Services, etc.) to ensure that clients' needs are met
Supervise catered events as needed; oversee event staff, drive box truck to transport food and equipment
Train and supervise sales office student employees and co-ops
Assist Sales Manager with marketing plans, securing future business opportunities, budget processes and projections, and identifying potential for growth
Monitor general departmental email account, respond to customers' questions and concerns in a timely manner
Prepare interdepartmental transfer sheets for product movement. Process all vendor invoices
Generate custom reports for fiscal reporting purposes, assist with AR tracking and follow up with overdue payments when necessary
Maintain a flexible schedule for early morning, late evening and weekend coverage of events coordinated through our office
Work on other projects as assigned by Sales Manager
Possess a good working knowledge of all working positions in Catering. Give clear and concise directions
Enforce all RIT, New York State and Monroe County health codes and alcohol policies as they relate to health, sanitation and safety
Attend staff and other necessary meetings to provide good communication among all employees involved in Catering
Required Minimum Qualifications
1 to 3 years experience in high volume catering, supervision and customer service
Passionate about food, familiar with different cooking techniques, and possesses a desire to continuously improve skillset.
Approaches customers, coworkers and subordinates in a tactful, respectful manner, with a focus on exceptional customer service.
Intermediate MS Office Suite skills.
Excellent phone and written communication skills.
Ability to manage multiple tasks simultaneously, work with a sense of urgency, and in an organized manner.
Maintains a positive attitude when working alone, with a team and under pressure.
Good problem solving and troubleshooting skills.
Demonstrate willingness to take initiative and make decisions within established guidelines.
AllerTrain and ServSafe certified, or complete training successfully within 6 months of hiring.
Required Application Documents Cover Letter, Curriculum Vitae or Resume
How to Apply In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
Additional Details The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, and you wish to discuss potential accommodations related to your application for employment at RIT, please contact the Human Resources office at 585-475-2424 or email your request to Careers@rit.edu.
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the Great Colleges to Work For. RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
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THE UNIVERSITY AND ROCHESTER COMMUNITY:
RIT is a national leader in professional and career-oriented education. Talented, ambitious, and creative students of all cultures and backgrounds from all 50 states and more than 100 countries have chosen to attend RIT. Founded in 1829, Rochester Institute of Technology is a privately endowed, coeducational university with nine colleges emphasizing career ...education and experiential learning. With approximately 15,000 undergraduates and 2,900 graduate students, RIT is one of the largest private universities in the nation. RIT offers a rich array of degree programs in engineering, science, business, and the arts, and is home to the National Technical Institute for the Deaf. RIT has been honored by The Chronicle of Higher Education as one of the “Great Colleges to Work For” for four years. RIT is responsive to the needs of dual-career couples by our membership in the Upstate NY HERC.
Rochester, situated between Lake Ontario and the Finger Lakes region, is the 79th largest city in the United States and the third largest metropolitan area in New York State. The Greater Rochester region, which is home to over one million people, is rich in cultural and ethnic diversity, with a population comprised of approximately 16% African and Latin Americans and another 7% of international origin. It is also home to the largest deaf community per capita in the U.S. Rochester ranks 3rd among the best metropolitan regions for “raising a family" by Forbes Magazine; 6th among 379 metropolitan areas as “Best Places to Live in America” by Places Rated Almanac; 1st in Expansion Management Magazine’s ranking of metropolitan areas having the best “quality of life in the nation”; and is among Essence Magazine’s “Top 10 Cities for Black Families.”