Posting Summary: ITS Telephony and Video Services team is responsible for providing robust and reliable communications services in support of the administrative, research and educational endeavors of the University of Virginia. Each position within the group encompasses researching, testing and implementing technology to support and provision these services.
This Supervisor of Telephony and Video Services position functions as the team technical lead and architect within the group, providing functional and empirical analysis related to the planning, design, installation and implementation of the University's central Telephony and Video Services.
The Supervisor of Telephony and Video Services is expected to organize cross training within the team, delegate and assign tasks and responsibilities where and when necessary and appropriate, and assist team members in their professional development. The Supervisor of Telephony and Video Services will seek assistance from management when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems or risks arise. Good judgement is essential as the impact of errors can be substantial, potentially affecting the productivity of students, faculty and staff university-wide.
As a Systems Engineering position, the Supervisor of Telephony and Video Services is responsible for technical documentation, monitoring and managing service performance, resolving complex problems, as well as anticipating and mitigating potential failures and attacks to ensure the availability and security of all components of central telephony and video service infrastructure. Engineers work with end users, departments and vendors to resolve capacity, hardware/software and security issues. Engineers are also required to participate in an on-call rotation which provides 24X7 coverage. Good verbal and written communication skills are essential to provide excellent customer service.
Required Minimum Level of Education: *Degree or Equivalent Experience Required
Required Specific Degree/Training: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline and at least five years of experience. Relevant experience may be considered in lieu of a degree
Preferred Minimum Level of Education: Master's Degree
Preferred Specific Degree/Training: Master's Degree in Computer Science or a related field
Required Minimum Level of Experience: Considerable - 4 to 7 years
Required Specific Experience: Prior experience managing IP network application services including incident and problem management, access and entitlement provisioning, IT operations monitoring, configuration and patch management etc. Demonstrated high level technical expertise planning service development, diagnosing and troubleshooting outages and leading continuous service improvement development. � Prior experience leading small to medium projects including project scope, time line, resources required, communications. etc. Experience working individually as well as in a team structure effectively cooperating with subordinates, peers and senior level management. Demonstrated supervisory experience with organizing workflows and ensuring that employees understand their duties or delegated tasks; delegating responsibility and expecting accountability and regular feedback; maintaining transparent, effective communication with subordinates, peers, and senior level management; appropriately communicating organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
Preferred Minimum Level of Experience: Extensive - 7 years plus
Preferred Specific Experience: Experience deploying and managing IP Telephony and Video systems and related services. Experience training and supervising a technical team.
Required Knowledge, Skills and Abilities: Demonstrated ability to communicate high level complex technical instructions to a generalist audience both verbally and in writing. Demonstrated high level technical expertise diagnosing and troubleshooting hardware and software failures. Polished customer relationship skills and strong customer focus. Ability to tailor communication style to team, stakeholder and customer needs. Functional savvy to translate high level business requirements into robust and supportable technical solutions.� In-depth knowledge of, and experience with IP network delivered application services solutions and services. �
Preferred Knowledge, Skills and Abilities: Extensive knowledge of, and experience with, a wide variety of network, telephony and video products. In-depth knowledge of, and experience with, telephony call control technologies and protocols.
Required Computer Applications: Extensive knowledge of TCP/IP networking concepts, Unix-like operating systems, basic scripting and network application services.
Founded by Thomas Jefferson, the University of Virginia opened in 1825 as the nation's first public university. A longstanding dedication to preeminence in both scholarship and teaching; top ranking in global satisfaction, collegiality and work/family issues on the COACHE survey of early career faculty; a commitment to excellence that is integrally connected with diversity and a broad array of ben...efits make the University of Virginia a prime choice for both faculty and staff. The University of Virginia is located in the small cosmopolitan city of Charlottesville near the Blue Ridge Mountains, 70 miles from Richmond and 110 miles from Washington, D.C. The University of Virginia remains the No. 2 best public university in the 2013 edition of the U.S. News and World Report rankings. In the 14 years since U.S. News began ranking public universities as a separate category, U.Va. has ranked either No. 1 or No. 2. U.Va. continues to rank in the Top 25 among the best of all national universities, public and private.