Manager of Sales Operations, M&R Sales - Minnetonka, MN
January 12, 2018
As a Sales Operations Manager, you'll have the opportunity to influence processes and infrastructure to grow the business and deliver a high quality experience for sales producers, sales leaders and consumers. This is a challenging role to grow and develop while doing your life's best work.(sm) Responsible for the daily support of a sales operations function to support producers/sales leaders, and deliver a positive customer experience. Responsibilities include analyzing and reporting sales data, communicating changes to sales plans, providing knowledge about customers and competitors, and managing the operational logistics of sales activities. Works closely with sales and other functional leaders to develop and maintain the operational infrastructure supporting sales recruiting, goal setting, training and onboarding, troubleshooting order processing issues and producer requests, and sales-related information systems andprocedures. General Job Profile: Project manage the overall improvement of the M&R Sales CTM (Complaints To Medicare) results through strategic data analysis to identify trends and causes of existing complaints and then recommend, oversee, monitor and measure process improvements and their impact to continuously improve our results. Oversee the Sales Capital Planning process Serves as a leader for cross functional teams Manages and is accountable for professional employees Develops innovative approaches Sought out as an expert Job Scope and Guidelines:Performs complex analyses to understand trends & root cause, identify opportunities for improvement, monitor process performance, and develop a business case Presents information and provides explanation to others on complex issues Solves complex problems and develops innovative solutions Leads cross functional/segment teams on projects or to resolve problems and identify solutions Facilitates discussion amongst relevant stakeholders to establish success critiera and goals, in order to direct process improvement and solution design Collaborate with stakeholders to gain support for proposed business process solutions Influences or provides input to forecasting and planning activities Anticipates customer needs and proactively develops solutions to meet them Adapts plans and priorities to address business and operational challenges Forecast/plan resource requirements, and track progress Serve as a key resource on complex processes and critical issues Authorizes deviations from standards Reviews work performed by others and provides recommendations for improvement Manage work product and development of Sales Operations Analyst
Required Qualifications:Bachelor's degree 3-5 years experience in a Business Analyst or Project Management role 1-2 years experience leading teams in process improvement Advanced Microsoft Excel skills (lookups, formulas, pivot tables) Intermediate Microsoft PowerPoint skills Preferred Qualifications:Demonstrated understanding of process/quality management principles and methodologies (i.e. Six Sigma, Lean) Experience with MS Access and Visio Demonstrates initiative and innovative thinking Strong verbal and written communication skills Strong analytical and research skills Prioritizes and organizes own work to meet deadlines Must be meticulous and possess a strong attention to detail Ability to effectively lead cross functional/segment teams, and provide direct supervision to staff team members. Careers at UnitedHealthcare Medicare & Retirement.The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Sales operations, sales analysis, project management, business analysis, process improvement. quality management, Medicare, M&R Sales Operations, Minnetonka, Minneapolis, MN
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.