Operations Analyst, Solutions Specialist - Eden Prairie, MN or Salt Lake City, UT
January 12, 2018
Eden Prairie, Minnesota
We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work.(sm)The Partner Support Team is responsible for servicing Financial Services business partners within an end-to-end service model, ensuring all areas are meeting service levels, investigating and resolving system and process issues, as well as being the central point of contact for communications across Financial Services partners. This promising role offers the opportunity to be an internal point of contact for intake, tracking and resolution of operational issues affecting client satisfaction, operating efficiency or effectiveness. Primary Responsibilities:Review incoming questions and service requests from internal business partners to define appropriate course of action for resolutionWhen needed log and track requests or send back to the unit subject matter expert to workCoordinate solutions and end to end operational impact reviewsSupport the standard product exceptions process and new product development efforts in conjunction with the product teamAnalyze and report regularly on issues and root cause trendsUpdate templates and core systems as needed to support solutionsSuggest and create new policies and procedures to increase organizational efficiency
Required Qualifications:2+ years with Consumer Driven Health (CDH) experience 2+ years customer service experience resolving customer problems (internal business partners) Intermediate skill level of MS Outlook, Excel, Word, and MS Access An education level of at least a high school diploma or GED Preferred Qualifications:Experience in "help-desk" type issue tracking and resolution Finance industry experience Bachelor's degree Strong interpersonal and communications skills Adaptive to changing situations Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product Ability to remain focused and productive each day though tasks may be repetitive Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Intake, tracking, resolution, operations, operating efficiency, Consumer Driven Health, CDH, platform support, root cause analysis, policies, procedures, customer service, Excel, Access, Eden Prairie, Minnesota, MN, Salt Lake City, UT, Utah
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.