Vice President Client Service - Global Liquidity and Cash Management
January 12, 2018
If you're looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.
Global Liquidity and Cash Management (GLCM) is an integral part of our client proposition and employs our global network to capture market share and deliver growth. The business covers 90% of the world's trade and capital flows, with access to over 150 clearing systems. We are uniquely positioned to help clients make payments, manage their liquidity and maximize the use of their cash and work with 95% of Fortune 100 Companies. GLCM has been named #1 Cash Management bank globally for the last four years.
We are currently seeking a high caliber professional to join our team as Vice President Client Service .
In this role, you will
Accountable for delivering Client Service excellence globally effectively managing any risks and issues
Identification of opportunities globally and effectively managing the regional Client Service Management to deliver against client promises
Identify and introduce service improvements to improve the overall client experience
Resolves global client service issues and challenges as the final escalation point
Identify opportunities to streamline processes, eliminate redundancy, and strengthen relationships
Promote Payment and Cash Management products and providing superior service support for all Payment and Cash Management solutions
By analyzing clients activities and providing advice and suggestions to clients to improve Generate cross country referrals facilitated via Global Links
Generate referrals for other Global Businesses such as Private Banking, Global Banking and Markets, Retail Banking and Wealth Management, as appropriate
Keep abreast of external factors influencing international business such as economic, cultural, geographical, procedural and regulatory requirements
To be successful in this role, you should meet the following requirements
Several years working in the banking industry
In depth knowledge of industry standards related to all Cash Management products and services
Experience with or knowledge of local regulatory requirements related to Anti Money Laundering
Proven ability to deliver creative and flexible customer solutions
Ability to understand a customers' business and the fundamentals of running a business
Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
Ability to interact with business customers at all levels
Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
Excellent time management, planning and organisation skills
Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
Strong analytical, problem solving, technical
Experience in driving team and individual performance to achieve customer and financial targets
Strong leadership and team motivational skills
Proven coaching and performance management skills
For further details and application information please visit our career site, search under reference number 0000A6T7
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited